{"data":{"id":182073,"slug":"teknisk-support-golvvarme-tappvatten","type":"job","title":"Technical Support \u2013 Radiant Heating & Hot Water","description":"Technical Support \u2013 Radiant Heating & Hot Water\nHelsingborg, Purmo Group\n \nAre you a person who enjoys solving technical challenges, providing professional advice, and creating value for customers? Do you have experience from the plumbing and heating industry and want to work with market-leading solutions in radiant heating and hot water systems? Then a position in Technical Support at Purmo could be your next career step. With us, you'll have an important role supporting installers, distributors, and consultants with technical advice, system design, and support. You'll become part of a skilled team where technology, service, and customer focus are central.\n\n\nYour Role\nIn Technical Support, you'll be responsible for providing qualified support in radiant heating and hot water systems to our customers and partners in the plumbing and heating industry.\nYou'll be an important technical specialist who helps customers find the right solutions, solve technical problems, and ensure our products are used in the best possible way.\nContact will primarily be via phone, email, and digital meetings, but you'll also meet customers and partners in the field when needed.\n\n\nYour Main Responsibilities\nIn this role, you'll among other things:\n-        Create quotations for radiant heating systems based on customers' drawing specifications.\n-        Design and prepare construction drawings in AutoCAD.\n-        Provide technical advice to installers, distributors, and consultants.\n-        Troubleshoot and solve technical issues.\n-        Support customers with control and regulation technology as well as room temperature control.\n-        Interpret drawings, technical documentation, and assembly instructions.\n-        Handle complaints and technical investigations.\n-        Collaborate with sales and other internal departments to ensure the best possible customer experience.\n-        Participate in customer meetings and site visits when needed.\n\n\nQualifications\nWe're looking for someone with:\nHigh school education with a focus on plumbing and heating or equivalent experience.\nAt least five years of experience as a plumbing installer or from technical support in the plumbing and heating industry.\nGood knowledge of industry regulations, pressure drop, flow calculations, and control technology.\nExperience reading and interpreting technical drawings and documentation.\nAbility to provide technical advice and support to different types of customers.\nGood knowledge of Swedish and English, both spoken and written.\nCategory B driver's license.\nIt's advantageous if you have experience with AutoCAD and design of radiant heating systems.\n\n\n\nWe place great emphasis on personal suitability and believe you'll succeed in this role if you are\n\u00b7        Customer-focused and service-oriented\n\u00b7        Pedagogical and communicative\n\u00b7        Solution-oriented and analytical\n\u00b7        Independent and well-organized\n\u00b7        Team-oriented and humble\n\u00b7        Open to change and curious\n\u00b7       You're used to building trust and long-term relationships through high technical competence and professional demeanor.\n\n\nWhy You Should Choose Purmo\nAt Purmo, you'll have the opportunity to work in an international organization with strong technical expertise and leading products in energy-efficient heating and cooling systems.\n \nWe offer:\nA varied and developmental role with significant personal responsibility.\nThe opportunity to combine technology, problem-solving, and customer contact.\nA dedicated team with high competence and strong cohesion.\nA workplace where innovation, sustainability, and customer value are in focus.\nThe opportunity to develop alongside market-leading products and solutions.\n\n \nAbout Purmo\nPurmo is a leading provider of sustainable solutions for a better indoor climate. Our heating and cooling systems are designed to create high comfort, energy efficiency, and long-term sustainability.\nWe constantly strive to develop innovative solutions that contribute to both increased comfort and reduced energy consumption, with the goal of creating a better indoor climate for people around the world.\nLearn more at www.purmo.com\/sv-se\n\n\nSelection is ongoing and the position may be filled before the application deadline has passed, so don't delay in submitting your application.","language":"sv","is_translated":true,"title_original":"Teknisk Support  Golvv\u00e4rme & Tappvatten","description_original":"Teknisk Support \u2013 Golvv\u00e4rme & Tappvatten\nHelsingborg, Purmo Group\n \n\u00c4r du en person som trivs med att l\u00f6sa tekniska utmaningar, ge professionell r\u00e5dgivning och skapa v\u00e4rde f\u00f6r kunder? Har du erfarenhet fr\u00e5n VVS-branschen och vill arbeta med marknadsledande l\u00f6sningar inom golvv\u00e4rme och tappvatten? D\u00e5 kan en tj\u00e4nst inom Teknisk Support hos Purmo vara n\u00e4sta steg i din karri\u00e4r. Hos oss f\u00e5r du en viktig roll d\u00e4r du st\u00f6ttar installat\u00f6rer, grossister och konsulter med teknisk r\u00e5dgivning, projektering och support. Du blir en del av ett kompetent team d\u00e4r teknik, service och kundfokus st\u00e5r i centrum.\n\n\nDin roll\nInom Teknisk Support ansvarar du f\u00f6r att ge kvalificerad support inom golvv\u00e4rme och tappvatten till v\u00e5ra kunder och samarbetspartners i VVS-branschen.\nDu kommer att vara en viktig teknisk specialist som hj\u00e4lper kunder att hitta r\u00e4tt l\u00f6sningar, l\u00f6sa tekniska problem och s\u00e4kerst\u00e4lla att v\u00e5ra produkter anv\u00e4nds p\u00e5 b\u00e4sta m\u00f6jliga s\u00e4tt.\nKontakten sker fr\u00e4mst via telefon, e-post och digitala m\u00f6ten, men du kommer \u00e4ven att tr\u00e4ffa kunder och samarbetspartners ute p\u00e5 f\u00e4ltet vid behov.\n\n\nDina huvudsakliga arbetsuppgifter\nI rollen kommer du bland annat att:\n-        Ta fram offerter f\u00f6r golvv\u00e4rmesystem utifr\u00e5n kundernas ritningsunderlag.\n-        Projektera och uppr\u00e4tta konstruktionsritningar i AutoCAD.\n-        Ge teknisk r\u00e5dgivning till installat\u00f6rer, grossister och konsulter.\n-        Fels\u00f6ka och l\u00f6sa tekniska fr\u00e5gest\u00e4llningar.\n-        St\u00f6dja kunder inom styr- och reglerteknik samt rumsreglering.\n-        Tolka ritningar, teknisk dokumentation och monteringsanvisningar.\n-        Hantera reklamationer och tekniska utredningar.\n-        Samarbeta med f\u00f6rs\u00e4ljning och andra interna funktioner f\u00f6r att s\u00e4kerst\u00e4lla b\u00e4sta m\u00f6jliga kundupplevelse.\n-        Delta i kundm\u00f6ten och kundbes\u00f6k vid behov.\n\n\nKvalifikationer\nVi s\u00f6ker dig som har:\nGymnasieutbildning med inriktning VVS eller motsvarande erfarenhet.\nMinst fem \u00e5rs erfarenhet som r\u00f6rinstallat\u00f6r eller fr\u00e5n teknisk support inom VVS-branschen.\nGod kunskap om branschregler, tryckfall, fl\u00f6desber\u00e4kningar och reglerteknik.\nErfarenhet av att l\u00e4sa och tolka tekniska ritningar och underlag.\nF\u00f6rm\u00e5ga att ge teknisk r\u00e5dgivning och support till olika typer av kunder.\nGoda kunskaper i svenska och engelska, b\u00e5de i tal och skrift.\nB-k\u00f6rkort.\nDet \u00e4r meriterande om du har erfarenhet av AutoCAD och projektering av golvv\u00e4rmesystem.\n\n\n\nVi l\u00e4gger stor vikt vid personlig l\u00e4mplighet och f\u00f6r att lyckas i rollen tror vi att du \u00e4r\n\u00b7        Kundfokuserad och serviceinriktad\n\u00b7        Pedagogisk och kommunikativ\n\u00b7        L\u00f6sningsorienterad och analytisk\n\u00b7        Sj\u00e4lvst\u00e4ndig och strukturerad\n\u00b7        Samarbetsinriktad och prestigel\u00f6s\n\u00b7        F\u00f6r\u00e4ndringsben\u00e4gen och nyfiken\n\u00b7       Du \u00e4r van att bygga f\u00f6rtroende och l\u00e5ngsiktiga relationer genom h\u00f6g teknisk kompetens och ett professionellt bem\u00f6tande.\n\n\nD\u00e4rf\u00f6r ska du v\u00e4lja Purmo\nHos Purmo f\u00e5r du m\u00f6jlighet att arbeta i en internationell organisation med stark teknisk kompetens och ledande produkter inom energieffektiva v\u00e4rme- och kylsystem.\n \nVi erbjuder:\nEn varierad och utvecklande roll med stort eget ansvar.\nM\u00f6jlighet att kombinera teknik, probleml\u00f6sning och kundkontakt.\nEtt engagerat team med h\u00f6g kompetens och god sammanh\u00e5llning.\nEn arbetsplats d\u00e4r innovation, h\u00e5llbarhet och kundv\u00e4rde st\u00e5r i fokus.\nM\u00f6jlighet att utvecklas tillsammans med marknadsledande produkter och l\u00f6sningar.\n\n \nOm Purmo\nPurmo \u00e4r en ledande leverant\u00f6r av h\u00e5llbara l\u00f6sningar f\u00f6r ett b\u00e4ttre inomhusklimat. V\u00e5ra v\u00e4rme- och kylsystem \u00e4r utvecklade f\u00f6r att skapa h\u00f6g komfort, energieffektivitet och l\u00e5ngsiktig h\u00e5llbarhet.\nVi str\u00e4var st\u00e4ndigt efter att utveckla innovativa l\u00f6sningar som bidrar till b\u00e5de \u00f6kad komfort och minskad energianv\u00e4ndning, med m\u00e5let att skapa ett b\u00e4ttre inomhusklimat f\u00f6r m\u00e4nniskor v\u00e4rlden \u00f6ver.\nL\u00e4s mer p\u00e5 www.purmo.com\/sv-se\n\n\nUrval sker l\u00f6pande och tj\u00e4nsten kan tills\u00e4ttas innan ans\u00f6kningstiden har g\u00e5tt ut s\u00e5 v\u00e4nta inte med att skicka in din ans\u00f6kan.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Florettgatan 20","full_address":null,"city":"Helsingborg","country":"SE","latitude":56.07709808687,"longitude":12.727832416621},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"Purmo Group Sweden AB","postcode":"25467","positions":1,"profession":"Innes\u00e4ljare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","driving_license":true,"employment_type":"full_time","occupation_field":"F\u00f6rs\u00e4ljning, ink\u00f6p, marknadsf\u00f6ring","employer_workplace":"F\u00d6RS\u00c4LJNINGSKONTOR","translation_status":"done","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"ansokan@purmogroup.com","images":[],"published_at":"2026-09-01T14:58:05+00:00","expires_at":"2026-09-18T23:59:59+00:00","created_at":"2026-09-02T03:16:26+00:00","updated_at":"2026-09-02T04:01:07+00:00"}}