{"data":{"id":175024,"slug":"teknisk-support-inom-betal-och-kassasystem","type":"job","title":"Technical Support for Payment and POS Systems","description":"Do you want to work in an innovative and modern organization building the next generation payment platform for merchants across Europe? We're making a major investment in scalable and reliable payment solutions within acquiring, transaction handling, integrations, and operational management \u2014 technology already being used today by a rapidly growing customer base across multiple markets.\n\nOur client offers a dynamic work environment focused on quality, customer satisfaction, and continuous development. We're now seeking engaged customer service professionals with service experience and an interest in technology who want to become part of their successful technical support team.\n\nAbout the role\nThis is a technical support position within the payment industry, where you work closely with business customers and support them in their daily use of our client's services and systems. As a customer service professional, you are the company's first point of contact and play a central role in creating a professional and positive customer experience.\n\nThe role involves helping customers understand, use, and troubleshoot solutions related to payments and POS systems.\n\nYour responsibilities include:\n- Answer customer inquiries via phone and email\n- Manage and administer cases in Salesforce\n- Provide technical support to customers using POS systems and payment solutions\n- Identify customer needs and work with a sales-oriented approach in conversations\n- Represent the company with high service awareness and professionalism\n\nThe role also includes a sales component, where you have the opportunity to influence your salary through commission linked to upselling and customer development.\n\nWe're looking for someone with:\n- Previous experience in technical support for payment solutions and POS systems\n- Strong computer and system skills\n- Experience working with the Office package, particularly Excel\n- A complete high school diploma\n- Fluent Swedish and English, both spoken and written\n- Strong technical interest and the ability to troubleshoot and explain technical solutions in an educational manner\n\nMeritorious:\n- Experience with systems such as Salesforce\n\nPersonal qualities\nWe're looking for someone who is responsible, organized, and solution-oriented. We particularly value your ability to take initiative and your creative approach to problem-solving.\n- Thrives in a fast-paced role and possesses strong communication skills\n- Has a clear service mindset and enjoys working closely with customers over the phone\n- Thrives in a workplace where change and development are in focus\n- Comfortable working 100% on-site in Rotebro with your team\n\nAbout the workplace\nCustomer Service is located in Rotebro and offers a modern and pleasant work environment in bright, newly renovated offices near the commuter train station. Commuting options from both Stockholm and Uppsala are excellent. If you drive, free parking is provided along with the opportunity to charge an electric vehicle at no cost.\n\nYou'll work alongside approximately 80 colleagues, with about 25 of them belonging to the customer service team. The environment is characterized by a social and welcoming atmosphere with a strong focus on collaboration and well-being. In addition to a well-equipped gym, various team activities are offered that contribute to a strong team spirit.\n\nThe company is known for its stability and long-term vision while being characterized by dynamic development and continuous change. This unique combination makes it an attractive employer for someone seeking opportunities to grow and develop in a safe and professional environment.\n\nWhat we offer\n- Scope: Full-time 40 hours\/week\n- Employment type: Favorable consultant agreement via OIO, with ambition to become directly employed by the client\n- Working hours: Office hours 8-17, weekends and holidays off. 100% on-site in Rotebro\n- Benefits: Consultant agreement with fixed monthly salary, wellness allowance, advance vacation, pension\n- Start date: Immediate\n- Contact person: Linn Strand (linn.strand@oio.se)\n\nSelections are made on an ongoing basis, and the position may be filled before the final application deadline.\n\nAbout OIO\nOur passion is helping you find the right role and workplace. We're also aware that you are selective and choose carefully for your next career step \u2014 we would too. That's why we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a better chance of reaching their full potential. Through fair, straightforward employment terms and present leadership, we then actively work on your engagement and development. In this way, we strive to become a natural career partner for you. We are as picky as you are.","language":"sv","is_translated":true,"title_original":"Teknisk support inom betal- och kassasystem","description_original":"Vill du arbeta i en innovativ och modern organisation som bygger n\u00e4sta generations betalplattform f\u00f6r handlare \u00f6ver hela Europa? H\u00e4r satsar vi stort p\u00e5 skalbara och tillf\u00f6rlitliga betalningsl\u00f6sningar inom acquiring, transaktionshantering, integrationer och operativ drift \u2014 teknik som redan idag anv\u00e4nds av en snabbt v\u00e4xande kundbas p\u00e5 flera marknader.\nV\u00e5r kund erbjuder en dynamisk arbetsmilj\u00f6 d\u00e4r fokus ligger p\u00e5 kvalitet, kundn\u00f6jdhet och kontinuerlig utveckling. Nu s\u00f6ker vi engagerade kundservicemedarbetare med erfarenhet av service och ett intresse f\u00f6r teknik som vill bli en del av deras framg\u00e5ngsrika tekniska support.\n\nOm tj\u00e4nsten\nTj\u00e4nsten \u00e4r en teknisk supportroll inom betalbranschen, d\u00e4r du arbetar n\u00e4ra f\u00f6retagskunder och st\u00f6ttar dem i deras dagliga anv\u00e4ndning av v\u00e5r kunds tj\u00e4nster och system. Som kundservicemedarbetare \u00e4r du f\u00f6retagets f\u00f6rsta kontaktpunkt och har en central roll i att skapa en professionell och positiv kundupplevelse.\nRollen inneb\u00e4r att du hj\u00e4lper kunder att f\u00f6rst\u00e5, anv\u00e4nda och fels\u00f6ka l\u00f6sningar kopplade till betalningar och kassasystem.\nDina arbetsuppgifter inkluderar bland annat:\nBesvara kundfr\u00e5gor via telefon och mejl\nHantera och administrera \u00e4renden i Salesforce\nSt\u00f6tta kunder med teknisk support i anv\u00e4ndning av kassasystem (POS) och betall\u00f6sningar\nIdentifiera behov hos kunder och arbeta med en s\u00e4ljande approach i dialogen\nRepresentera f\u00f6retaget med h\u00f6g servicek\u00e4nsla och professionalism\n\nRollen har \u00e4ven ett s\u00e4ljande inslag, d\u00e4r du ges m\u00f6jlighet att p\u00e5verka din l\u00f6n genom provision kopplat till merf\u00f6rs\u00e4ljning och kundutveckling.\n\nVi s\u00f6ker dig som harTidigare erfarenhet av teknisk support inom betalningsl\u00f6sningar och kassasystem (POS)\nStark system- och datorvana\nErfarenhet av att arbeta med Office-paketet, s\u00e4rskilt Excel\nEn fullst\u00e4ndig gymnasieexamen\nFlytande kunskaper i svenska och engelska, b\u00e5de i tal och skrift\nEtt stort tekniskt intresse och f\u00f6rm\u00e5gan att fels\u00f6ka samt f\u00f6rklara tekniska l\u00f6sningar p\u00e5 ett pedagogiskt s\u00e4tt\n\nMeriterande:\nErfarenhet av system som Salesforce\nPersonliga egenskaper\nVi s\u00f6ker dig som \u00e4r ansvarstagande, strukturerad och l\u00f6sningsorienterad. H\u00e4r v\u00e4rdes\u00e4tter vi s\u00e4rskilt din f\u00f6rm\u00e5ga att ta egna initiativ och ditt kreativa angreppss\u00e4tt i probleml\u00f6sning.\nTrivs i en roll med h\u00f6gt tempo och besitter en h\u00f6g kommunikativ f\u00f6rm\u00e5ga\nHar en tydlig serviceanda och tycker om att arbeta n\u00e4ra kunder med telefon som redskap\nTrivs p\u00e5 en arbetsplats d\u00e4r f\u00f6r\u00e4ndring och utveckling \u00e4r i fokus\nTrivs med att arbeta 100% p\u00e5 plats i Rotebro tillsammans med ditt team.\n\n\nOm arbetsplatsen\nCustomer Service \u00e4r bel\u00e4get i Rotebro och erbjuder en modern och trivsam arbetsmilj\u00f6 i ljusa, nyrenoverade lokaler n\u00e4ra pendelt\u00e5gsstationen. Pendlingsm\u00f6jligheterna fr\u00e5n b\u00e5de Stockholm och Uppsala \u00e4r utm\u00e4rkta. F\u00f6r dig som k\u00f6r bil erbjuds det gratis parkering samt m\u00f6jlighet att ladda elbil utan kostnad.\nH\u00e4r arbetar du tillsammans med cirka 80 kollegor, d\u00e4r cirka 25 av dem tillh\u00f6r kundserviceteamet. Milj\u00f6n pr\u00e4glas av en social och v\u00e4lkomnande atmosf\u00e4r med stort fokus p\u00e5 samarbete och trivsel. F\u00f6rutom ett v\u00e4lutrustat gym erbjuds olika gemensamma aktiviteter som bidrar till en stark teamk\u00e4nsla.\nF\u00f6retaget \u00e4r k\u00e4nt f\u00f6r sin stabilitet och l\u00e5ngsiktiga vision samtidigt som det pr\u00e4glas av en dynamisk utveckling och st\u00e4ndig f\u00f6r\u00e4ndring. Denna unika kombination g\u00f6r det till en attraktiv arbetsgivare f\u00f6r dig som s\u00f6ker m\u00f6jligheter att v\u00e4xa och utvecklas i en trygg och professionell milj\u00f6.\n\nVad vi erbjuderOmfattning:\u00a0Heltid 40h\/vecka.\nAnst\u00e4llningsform:\u00a0F\u00f6rm\u00e5nligt konsultavtal via OIO, med ambition att bli anst\u00e4lld direkt hos kunden\nArbetstid:\u00a0Kontorstider 8-17, helgfria vardagar. 100% fysiskt p\u00e5 plats i Rotebro.\nF\u00f6rm\u00e5ner:\u00a0Konsultavtal med fast m\u00e5nadsl\u00f6n, friskv\u00e5rdsbidrag, f\u00f6rskottssemester, pension.\nStartdatum:\u00a0Omg\u00e5ende\nKontaktperson: Linn Strand (linn.strand@oio.se)\n\nUrval sker l\u00f6pande, och tj\u00e4nsten kan tills\u00e4ttas innan sista ans\u00f6kningsdag.\nOm OIO\nV\u00e5r passion \u00e4r att hj\u00e4lpa dig till r\u00e4tt roll och arbetsplats.\u00a0Vi \u00e4r samtidigt medvetna om att du \u00e4r kr\u00e4sen\u00a0och v\u00e4ljer med omsorg inf\u00f6r n\u00e4sta karri\u00e4rsteg, det skulle vi ocks\u00e5 g\u00f6ra. D\u00e4rf\u00f6r arbetar vi dedikerat i rekryteringsprocessen f\u00f6r att l\u00e4ra k\u00e4nna dig och dina ambitioner. Vi tror n\u00e4mligen att m\u00e4nniskor p\u00e5 r\u00e4tt plats har st\u00f6rre chans att n\u00e5 sin fulla potential.\u00a0Genom schyssta, okr\u00e5ngliga anst\u00e4llningsvillkor samt ett n\u00e4rvarande ledarskap arbetar vi d\u00e4refter aktivt med ditt engagemang och din utveckling. P\u00e5 s\u00e5 vis str\u00e4var vi efter att bli en sj\u00e4lvklar karri\u00e4rpartner f\u00f6r dig.\u00a0We are as picky as you are.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Staffans v\u00e4g 2","full_address":null,"city":"Sollentuna","country":"SE","latitude":59.476674516654,"longitude":17.915568809079},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"OIO V\u00e4st AB","postcode":"19278","positions":2,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"OIO","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":4,"ai_views_count":3,"ai_vendor_counts":{"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"linn.strand@oio.se","images":[],"published_at":"2026-08-27T17:04:57+00:00","expires_at":"2026-10-31T23:59:59+00:00","created_at":"2026-08-28T03:17:34+00:00","updated_at":"2026-09-02T03:05:50+00:00"}}