{"data":{"id":182574,"slug":"teknisk-support-inom-eftermarknad-3","type":"job","title":"Technical Support - Aftermarket","description":"Kellfri is strengthening its aftermarket team with a technically knowledgeable and service-oriented colleague. We are looking for someone with practical experience in machinery, vehicles, agricultural equipment, construction equipment, or similar technical products. In this role, you will be an important point of contact for our customers and help them with technical support, troubleshooting, service matters, and long-term solutions!\n\nAbout the Position\nIn your role as technical support in the aftermarket department, you will be a central point of contact for customers after the sale is completed. You will work daily with technical advice, troubleshooting, and problem-solving related to Kellfri products. The role requires that you have a good understanding of machinery technology and can understand how products work in practice.\n\nYou will also be responsible for documenting technical information, following up on cases, and ensuring that the correct information is entered into our business system. It is therefore important that you have both technical understanding and the ability to work administratively.\n\nThe role combines technical support with responsibility for warranty, complaint, and service matters.\n\nYour main responsibilities:\n- Provide technical support and guidance to Kellfri product customers\n- Troubleshoot and analyze technical problems related to machinery, equipment, and associated components\n- Handle and follow up on warranty cases, complaints, and service assignments\n- Register, document, and manage cases in the business system\n- Ensure that technical information, measures, and decisions are documented correctly\n- Ensure correct handling of complaint orders, credits, and debits\n- Actively work with sales of wear and spare parts\n- Follow up on deliveries and ensure high customer satisfaction after the sale is completed\n- Contribute to the development and improvement of aftermarket processes\n\nYou will also participate in internal company meetings, act as customer support when needed in sister companies, and perform other tasks related to the role.\n\nThe position is located at Kellfri's head office in Skara and includes daytime hours, Monday to Friday. You will be offered employment with Kellfri AB starting immediately or by agreement.\n\nYour Profile\nWe are looking for someone with experience from a technical and customer-focused role where you have worked with troubleshooting, service, support, or aftermarket. To succeed in this role, you need to have a clear machinery or vehicle technical background and understand how mechanical products work in practice.\n\nYou need to be able to conduct technical discussions with customers, workshops, and colleagues, and be able to assess what is relevant information in a service, warranty, or complaint matter. The role suits you if you are confident in technical matters and at the same time have the ability to document, follow up, and drive matters forward in a structured way.\n\nWe would like to see that you have:\n- Experience in machinery technology, vehicle technology, agricultural equipment, construction equipment, workshop, service, or similar technical field\n- Understanding of mechanics, hydraulics, electrical systems, and technical troubleshooting\n- Experience in technical support, service, or aftermarket work\n- Ability to interpret technical problems and convert them into clear documentation\n- Administrative ability and experience working in business systems\n- Experience in order handling, case follow-up, and documentation\n- Good knowledge of the Office package\n- Experience from the vehicle industry, machinery industry, agriculture, construction, or industry\n\nIt is a merit if you have previously worked in a workshop, with spare parts, technical support, complaints, or warranty matters.\n\nAs a person, you are structured, responsible, and solution-oriented. You have an easy time collaborating, communicate clearly, and build trusting relationships with both customers and colleagues. Furthermore, you are self-driven, take initiative, and are motivated by finding solutions that create value for both the customer and the business.\n\nYou communicate fluently in Swedish and English, both spoken and written.\n\nA driver's license and access to a car are requirements for this position.\n\nKellfri AB\nKellfri is a complete supplier of cost-effective products with Swedish design for all types of agriculture. With control over the entire chain, from idea to finished product, we offer the opportunity for more people to operate in rural areas. The company was founded in 1952, has a turnover of approximately 370 million SEK, and currently has 70 engaged employees. The head office is located in Skara, Sweden. Sales are also present in Norway, Finland, Denmark, the United Kingdom, Poland, and Germany. Kellfri AB is part of Salix Group, a trading group and business area within Volati. Volati is listed on Nasdaq Stockholm.\n\nWe Offer...\nWith us, you get a varied role with freedom under responsibility, the opportunity to grow in your professional role, and good future career opportunities within the company and the group. You become part of a company focused on cost-effective products, quality, and long-term customer relationships.\n\nKellfri is an exciting company that is in the midst of a transformation journey with a strong owner and an established brand. We drive a high development pace where we ourselves develop, market, and sell our products. Kellfri is a flexible and solution-oriented company, and we have short decision-making paths from idea to action.\n\nApplication\nIn this recruitment, Kellfri AB is working with OnePartnerGroup, and you are welcome to apply for the position via onepartnergroup.se.\n\nDue to GDPR, we do not accept applications via email but refer you to our website.\n\nYou show your interest by simply applying through our website. As a first step, shortly after you apply, you will receive an SMS and email from our AI colleague Sara (sender Kiku) with a link to answer a few screening questions for the position. After that, we will contact you via email or phone for feedback. We work with ongoing selection and placement, which means the position can be filled before the final application deadline.\n\nThe process will then include selection through interviews, tests, reference checks, and background checks for candidates who, based on their match with the position's requirements profile, proceed to the next step. Tests are a tool to ensure a competency-based selection and to contribute to diversity, equality, objectivity, and an unbiased recruitment process.\n\nFor us, it is important to learn about your experience when you have applied for a position with us. Therefore, we send out a short survey when you have applied for the position and when the process is completed.\n\nIf you have any questions, you are welcome to contact Jennifer Lindvall at 073-425 56 41 or jennifer.lindvall@onepartnergroup.se\n\nWelcome to apply!","language":"sv","is_translated":true,"title_original":"Teknisk support inom Eftermarknad","description_original":"Kellfri f\u00f6rst\u00e4rker eftermarknadsteamet med en tekniskt kunnig och serviceinriktad kollega. Vi s\u00f6ker dig som har praktisk erfarenhet av maskiner, fordon, lantbruksmaskiner, entreprenadmaskiner eller liknande tekniska produkter. I rollen blir du en viktig kontaktpunkt f\u00f6r v\u00e5ra kunder och hj\u00e4lper dem med teknisk support, fels\u00f6kning, service\u00e4renden och l\u00e5ngsiktiga l\u00f6sningar! \u00a0\nOm tj\u00e4nsten\nI rollen som teknisk support p\u00e5 eftermarknadsavdelningen blir du en central kontaktpunkt f\u00f6r kunderna efter genomf\u00f6rd aff\u00e4r. Du arbetar dagligen med teknisk r\u00e5dgivning, fels\u00f6kning och probleml\u00f6sning kopplat till Kellfris produkter. Rollen kr\u00e4ver att du har god f\u00f6rst\u00e5else f\u00f6r maskinteknik och kan s\u00e4tta dig in i hur produkter fungerar i praktiken.\nDu kommer \u00e4ven att ansvara f\u00f6r att dokumentera teknisk information, f\u00f6lja upp \u00e4renden och s\u00e4kerst\u00e4lla att r\u00e4tt information f\u00f6rs vidare i v\u00e5rt aff\u00e4rssystem. Det \u00e4r d\u00e4rf\u00f6r viktigt att du b\u00e5de har teknisk f\u00f6rst\u00e5else och en f\u00f6rm\u00e5ga att arbeta administrativt.\nRollen kombinerar teknisk support med ansvar f\u00f6r garanti-, reklamations- och service\u00e4renden.\nDina huvudsakliga arbetsuppgifter:\nErbjuda teknisk support och v\u00e4gledning till kunder av Kellfris produkter\nFels\u00f6ka och analysera tekniska problem kopplat till maskiner, redskap och tillh\u00f6rande komponenter\nHantera och f\u00f6lja upp garanti\u00e4renden, reklamationer och serviceuppdrag\nRegistrera, dokumentera och administrera \u00e4renden i aff\u00e4rssystem\nS\u00e4kerst\u00e4lla att teknisk information, \u00e5tg\u00e4rder och beslut dokumenteras korrekt\nS\u00e4kerst\u00e4lla korrekt hantering av reklamationsorder, krediteringar och debiteringar\nAktivt arbeta med f\u00f6rs\u00e4ljning av slit- och reservdelar\nF\u00f6lja upp leveranser och s\u00e4kerst\u00e4lla h\u00f6g kundn\u00f6jdhet efter genomf\u00f6rd aff\u00e4r\nBidra till utveckling och f\u00f6rb\u00e4ttring av eftermarknadsprocesser\n\nI \u00f6vrigt deltar du p\u00e5 interna m\u00f6ten inom bolaget, agerar kundsupport vid behov i systerbolagen och utf\u00f6r andra arbetsuppgifter som har anknytning till rollen.\nTj\u00e4nsten \u00e4r placerad p\u00e5 Kellfris huvudkontor i Skara och omfattar dagtid, m\u00e5ndag till fredag. Du kommer att bli erbjuden en anst\u00e4llning av Kellfri AB med start omg\u00e5ende eller enligt \u00f6verenskommelse.\nDin profil\nVi s\u00f6ker dig som har erfarenhet fr\u00e5n en teknisk och kundn\u00e4ra roll d\u00e4r du arbetat med fels\u00f6kning, service, support eller eftermarknad. F\u00f6r att lyckas i rollen beh\u00f6ver du ha en tydlig maskin- eller fordonteknisk grund och f\u00f6rst\u00e5 hur mekaniska produkter fungerar i praktiken.\nDu beh\u00f6ver kunna f\u00f6ra en teknisk dialog med kunder, verkst\u00e4der och kollegor samt kunna bed\u00f6ma vad som \u00e4r relevant information i ett service-, garanti- eller reklamations\u00e4rende. Rollen passar dig som \u00e4r trygg i tekniska fr\u00e5gor och samtidigt har f\u00f6rm\u00e5ga att dokumentera, f\u00f6lja upp och driva \u00e4renden vidare p\u00e5 ett strukturerat s\u00e4tt.\nVi ser g\u00e4rna att du har:\nErfarenhet av maskinteknik, fordonsteknik, lantbruksmaskiner, entreprenadmaskiner, verkstad, service eller liknande tekniskt omr\u00e5de\nF\u00f6rst\u00e5else f\u00f6r mekanik, hydraulik, el och teknisk fels\u00f6kning\nErfarenhet av teknisk support, service eller eftermarknadsarbete\nF\u00f6rm\u00e5ga att tolka tekniska problem och oms\u00e4tta dem till tydlig dokumentation\nAdministrativ f\u00f6rm\u00e5ga och vana att arbeta i aff\u00e4rssystem\nErfarenhet av orderhantering, \u00e4rendeuppf\u00f6ljning och dokumentation\nGoda kunskaper i Office-paketet\nErfarenhet fr\u00e5n fordonsbranschen, maskinbranschen, lantbruk, entreprenad eller industri\n\nDet \u00e4r meriterande om du tidigare har arbetat i verkstad, med reservdelar, teknisk support, reklamationer eller garanti\u00e4renden.\nSom person \u00e4r du strukturerad, ansvarstagande och l\u00f6sningsorienterad. Du har l\u00e4tt f\u00f6r att samarbeta, kommunicerar tydligt och bygger f\u00f6rtroendefulla relationer med b\u00e5de kunder och kollegor. Vidare \u00e4r du sj\u00e4lvg\u00e5ende, initiativtagande och motiveras av att hitta l\u00f6sningar som skapar v\u00e4rde f\u00f6r b\u00e5de kunden och verksamheten.\nDu kommunicerar flytande i svenska och engelska, b\u00e5de i tal som skrift.\nK\u00f6rkort och tillg\u00e5ng till bil \u00e4r ett krav f\u00f6r tj\u00e4nsten.\nKellfri AB\nKellfri \u00e4r en helhetsleverant\u00f6r av prisv\u00e4rda produkter med svensk konstruktion, f\u00f6r alla typer av lantbruk. Med kontroll p\u00e5 hela kedjan, fr\u00e5n id\u00e9 till f\u00e4rdig produkt, erbjuder vi m\u00f6jligheten f\u00f6r fler att driva verksamhet p\u00e5 landet. F\u00f6retaget startades \u00e5r 1952, oms\u00e4tter cirka 370 miljoner SEK och har idag 70 engagerade medarbetare. Huvudkontoret ligger i Skara, Sverige. F\u00f6rs\u00e4ljning finns \u00e4ven i Norge, Finland, Danmark, Storbritannien, Polen och Tyskland. Kellfri AB \u00e4r en del av Salix Group, en handelskoncern och aff\u00e4rsomr\u00e5de inom Volati. Volati \u00e4r noterade p\u00e5 Nasdaq Stockholm.\nVi erbjuder ...\nHos oss f\u00e5r du en omv\u00e4xlande roll med frihet under ansvar, m\u00f6jlighet att v\u00e4xa i din yrkesroll och med goda framtida karri\u00e4rm\u00f6jligheter inom f\u00f6retaget och koncernen. Du blir en del av ett f\u00f6retag med fokus p\u00e5 prisv\u00e4rda produkter, kvalitet och l\u00e5ngsiktiga kundrelationer.\nKellfri \u00e4r ett sp\u00e4nnande f\u00f6retag som \u00e4r inne i en f\u00f6r\u00e4ndringsresa med en stark \u00e4gare och v\u00e4letablerat varum\u00e4rke. Vi driver en h\u00f6g utvecklingstakt d\u00e4r vi sj\u00e4lva utvecklar, marknadsf\u00f6r och s\u00e4ljer v\u00e5ra produkter. Kellfri \u00e4r ett flexibelt och l\u00f6sningsorienterat f\u00f6retag och vi har korta beslutsv\u00e4gar fr\u00e5n id\u00e9 till handling.\u00a0\nAns\u00f6kan\nI denna rekrytering samarbetar Kellfri AB med OnePartnerGroup och du \u00e4r v\u00e4lkommen att s\u00f6ka tj\u00e4nsten via\u00a0onepartnergroup.se.\nP\u00e5 grund av GDPR tar vi inte emot ans\u00f6kningar via mail, utan h\u00e4nvisar till v\u00e5r hemsida.\nDu visar ditt intresse genom att enkelt ans\u00f6ka via v\u00e5r hemsida. Som ett f\u00f6rsta steg kommer du kort efter du ans\u00f6kt f\u00e5 ett sms och e-post fr\u00e5n v\u00e5r AI-kollega Sara (avs\u00e4ndare Kiku) med en l\u00e4nk f\u00f6r att besvara n\u00e5gra urvalsfr\u00e5gor f\u00f6r tj\u00e4nsten, d\u00e4refter\u00a0kontaktar vi dig via mail eller telefon f\u00f6r \u00e5terkoppling.\u00a0Vi arbetar med l\u00f6pande urval och tills\u00e4ttning, vilket betyder att tj\u00e4nsten kan tills\u00e4ttas innan sista ans\u00f6kningsdag.\nI processen kommer sedan urval genom intervjuer, tester, referenstagning och bakgrundskontroll ing\u00e5 f\u00f6r de kandidater som utifr\u00e5n matchning med tj\u00e4nstens kravprofil g\u00e5r vidare till kommande steg. Testerna \u00e4r ett verktyg f\u00f6r att kunna s\u00e4kerst\u00e4lla ett kompetensbaserat urval samt f\u00f6r att bidra till m\u00e5ngfald, j\u00e4mlikhet, objektivitet samt en f\u00f6rdomsfri rekryteringsprocess.\u00a0\nF\u00f6r oss \u00e4r det viktigt att ta del av din upplevelse n\u00e4r du har s\u00f6kt en tj\u00e4nst hos oss. D\u00e4rf\u00f6r skickar vi ut en kort enk\u00e4t n\u00e4r du har s\u00f6kt tj\u00e4nsten och n\u00e4r processen \u00e4r avslutad.\nF\u00f6r fr\u00e5gor \u00e4r du v\u00e4lkommen att ta kontakt med Jennifer Lindvall p\u00e5 073-425 56 41\u00a0alternativ jennifer.lindvall@onepartnergroup.se\u00a0\nV\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Skara","country":"SE","latitude":58.398639458368,"longitude":13.454874636138},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"OnePartnerGroup Skaraborg AB","postcode":"53238","positions":1,"profession":"Backofficepersonal","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.kellfri.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Jennifer Lindvall","driving_license":true,"employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"KELLFRI AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46734255641","owner_email":"jennifer.lindvall@onepartnergroup.se","images":[],"published_at":"2026-09-01T13:21:57+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-09-02T03:17:41+00:00","updated_at":"2026-09-02T04:01:06+00:00"}}