{"data":{"id":180151,"slug":"teknisk-support-specialist-for-samsung","type":"job","title":"Technical Support Specialist for Samsung","description":"We are looking for a highly motivated and tech-passionate individual to join our Tech Support Team for Samsung. As a technical support and user support representative, you will have the unique opportunity to play a crucial role in providing first-class assistance to Samsung customers, troubleshooting technical issues, and giving them the tools to maximize the use of their cutting-edge products.\nTranscom is a global community of customer experience experts. Everyone is agile, curious, driven, committed to lifelong learning, and engaged with the world's most beloved brands. We are seeking a Swedish technical support and user support expert who loves helping others, deeply cares about delivering excellent customer service, and has a true passion for technology and the world of AI. We want you to be part of us. This is the perfect opportunity for a tech-enthusiast.\n\n\nWhat can you expect?\nAt Transcom, we foster an international and inclusive environment that makes you feel supported, encouraged, and welcome from day one. We are committed to your growth and success.\nCutting-edge technology - Stay at the forefront of technology and work with the latest technical products and innovations.\nCareer development - We offer robust professional development programs, mentorship, and growth opportunities within our diverse customer experience team. This is your chance to grow and develop in a dynamic and fast-paced industry.\nMake a real difference - Improve users' lives directly by solving their technical challenges and guiding them to maximize the value of their devices. Your role is crucial in ensuring that our users get the most out of their technology, making a real difference in their lives.\nFull-time employment\nHealth and wellness: Comprehensive insurance and pension plan, plus access to a free gym at the workplace and discounted meals through the Edenred program.\n\n\n\nJoin us as a Technical Support and User Support Expert!\nSamsung is at the forefront of the market when it comes to the future of technology. In this role, you will act as user support. You listen to and understand our users' questions and ensure they understand how to move forward in the best way. Your tasks will include solving problems, but it doesn't stop there; you ensure that the user gets the most out of their technical product while using the finest cutting-edge technology tools to assist you in your daily work. Your main responsibilities will be using your in-depth knowledge of tech products to diagnose and resolve complex issues and be a champion for our customers, advocating for their needs and delivering outstanding service.\n\n\nWhat we are looking for:\nIntermediate English (B2+) - written and spoken.\nNative or fluent in Swedish.\nA strong interest in troubleshooting hardware and software on various electronic devices.\nA passion for learning and understanding mobile operating systems (Android & iOS) and common software.\nAn enthusiasm for problem-solving and a natural aptitude for diagnosing and troubleshooting technical problems.\nA positive attitude and a strong ability to handle stress effectively.\nExcellent listening skills and a genuine interest in building strong customer relationships.\nA creative mind and the ability to find innovative solutions and workarounds.\nStart date = October 1, 2026\n\n\n\nIf your profile matches what we are looking for, we will invite you to one of our digital interviews. There we will give you more information about the position and get to know you better. Interviews are ongoing, so submit your application as soon as possible.\n\n\nWhat is life like at Transcom?\nWe have 30,000+ customer experience specialists in 29 countries across 90 sites, providing services in 33 languages to international brands across various industries. Thanks to our recent success, we are expanding our award-winning team and investing in our employees. At Transcom, we are relentlessly committed. To our customers and to each other. Every day someone starts their journey with Transcom. Taking the potential they have today and transforming it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Standing up for positive, lasting change in their teams and communities. That is how we are at Transcom. Here we care and cheer each other on. You are included, just as you are, from day one. And with the right attitude, there is no limit to how far we can go together. We are committed to your growth and success.\nWe are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.","language":"sv","is_translated":true,"title_original":"Teknisk Support Specialist f\u00f6r Samsung ","description_original":"Vi s\u00f6ker en mycket motiverad och teknikintresserad person att g\u00e5 med i v\u00e5rt Tech Support Team f\u00f6r Samsung. Som teknisk support- och anv\u00e4ndarst\u00f6d-representant kommer du att ha den unika m\u00f6jligheten att spela en avg\u00f6rande roll i att erbjuda f\u00f6rstklassig hj\u00e4lp till Samsungs kunder, fels\u00f6ka tekniska problem och ge dem verktyg f\u00f6r att maximera anv\u00e4ndningen av deras h\u00f6gteknologiska produkter.\nTranscom \u00e4r en global gemenskap av kundupplevelse experter. Alla \u00e4r smidiga, nyfikna, drivna, livsl\u00e5nga l\u00e4rande och engagerade i v\u00e4rldens mest \u00e4lskade varum\u00e4rken. Vi s\u00f6ker en svensk teknisk support- och anv\u00e4ndarst\u00f6d expert som \u00e4lskar att hj\u00e4lpa andra, bryr sig djupt om att ge utm\u00e4rkt kundservice och har en sann passion f\u00f6r teknikens och AI v\u00e4rld. Vi vill att du ska bli en del av oss. Detta \u00e4r den perfekta m\u00f6jligheten f\u00f6r en teknikintresserad person.\n\n\nVad kan du f\u00f6rv\u00e4nta DIG?\nP\u00e5 Transcom fr\u00e4mjar vi en internationell och inkluderande milj\u00f6 som f\u00e5r dig att k\u00e4nna dig st\u00f6ttad, uppmuntrad och v\u00e4lkommen fr\u00e5n dag ett. Vi \u00e4r engagerade i din tillv\u00e4xt och framg\u00e5ng.\nBanbrytande teknik - Var i teknikens framkant och arbeta med de senaste tekniska produkterna och innovationerna.\nKarri\u00e4rutveckling - Vi erbjuder robusta professionella utvecklingsprogram, mentorskap och m\u00f6jligheter till utveckling inom v\u00e5rt m\u00e5ngsidiga kundupplevelse team. Detta \u00e4r din chans att v\u00e4xa och utvecklas i en dynamisk och snabbr\u00f6rlig bransch.\nG\u00f6r en verklig skillnad - F\u00f6rb\u00e4ttra anv\u00e4ndarnas liv direkt genom att l\u00f6sa deras tekniska utmaningar och guida dem att maximera v\u00e4rdet av sina enheter. Din roll \u00e4r avg\u00f6rande f\u00f6r att s\u00e4kerst\u00e4lla att v\u00e5ra anv\u00e4ndare f\u00e5r ut det mesta av sin teknik, vilket g\u00f6r en verklig skillnad i deras liv.\nHeltidsanst\u00e4llning\nH\u00e4lsa och v\u00e4lbefinnanse: Omfattande f\u00f6rs\u00e4krings- och pensionplan, samt tillg\u00e5ng till ett kostnadsfritt gym p\u00e5 arbetsplatsen och rabatterade m\u00e5ltider genom Edenred-programmet.\n\n\n\nG\u00e5 med oss som Teknisk Support- och Anv\u00e4ndarst\u00f6d Expert!\nSamsung ligger i framkant p\u00e5 marknaden n\u00e4r det g\u00e4ller teknikens framtid. I denna roll agerar du som anv\u00e4ndarst\u00f6d. Du lyssnar p\u00e5 och f\u00f6rst\u00e5r v\u00e5ra anv\u00e4ndares fr\u00e5gor och ser till att de f\u00f6rst\u00e5r hur de g\u00e5r vidare p\u00e5 b\u00e4sta s\u00e4tt. Din uppgift kommer att inkludera att l\u00f6sa problem, men det stannar inte d\u00e4r; du s\u00e4kerst\u00e4ller att anv\u00e4ndaren f\u00e5r ut det mesta av sin tekniska produkt samtidigt som du anv\u00e4nder de finaste banbrytande teknikverktygen f\u00f6r att hj\u00e4lpa dig i ditt dagliga arbete. Dina huvudsakliga ansvarsomr\u00e5den \u00e4r att anv\u00e4nda din djupg\u00e5ende kunskap om teknikprodukter f\u00f6r att diagnostisera och l\u00f6sa komplexa problem samt vara en f\u00f6rk\u00e4mpe f\u00f6r v\u00e5ra kunder, f\u00f6respr\u00e5ka deras behov och ge enast\u00e5ende service.\n\n\nVad letar vi efter:\nMellanniv\u00e5 engelska (B2+) - skriftligt och muntligt.\nModersm\u00e5l eller flytande i svenska spr\u00e5ket.\nEtt starkt intresse f\u00f6r fels\u00f6kning av h\u00e5rdvara och mjukvara p\u00e5 olika elektroniska enheter.\nEn passion f\u00f6r att l\u00e4ra sig och f\u00f6rst\u00e5 mobila operativsystem (Android & iOS) och vanlig mjukvara.\nEn entusiasm f\u00f6r probleml\u00f6sning och en naturlig ben\u00e4genhet att diagnostisera och fels\u00f6ka tekniska problem.\nEn positiv attityd och en stark f\u00f6rm\u00e5ga att hantera stress effektivt.\nUtm\u00e4rkta lyssnarf\u00e4rdigheter och ett genuint intresse f\u00f6r att bygga starka relationer med kunder.\nEtt kreativt sinne och f\u00f6rm\u00e5gan att hitta innovativa l\u00f6sningar och kringg\u00e5 problem.\nStartdatum = 1 Oktober 2026 \n\n\n\nOm din profil matchar det vi s\u00f6ker kommer vi att bjuda in dig till en av v\u00e5ra digitala intervjuer. D\u00e4r kommer vi att ge dig mer information om tj\u00e4nsten och l\u00e4ra k\u00e4nna dig b\u00e4ttre. Intervjuerna sker l\u00f6pande, s\u00e5 skicka in din ans\u00f6kan s\u00e5 snart som m\u00f6jligt.\n\n\nHur \u00e4r livet p\u00e5 Transcom? \nVi har 30,000+ kundupplevelse specialister i 29 l\u00e4nder med 90 sites, som tillhandah\u00e5ller tj\u00e4nster p\u00e5 33 spr\u00e5k till internationella varum\u00e4rken inom olika branscher. Tack vare v\u00e5r senaste framg\u00e5ng ut\u00f6kar vi v\u00e5rt prisbel\u00f6nta team och investerar i v\u00e5ra medarbetare. P\u00e5 Transcom \u00e4r vi obevekligt engagerade. Till v\u00e5ra kunder och varandra. Varje dag b\u00f6rjar n\u00e5gon sin resa med Transcom. Tar den potential de har idag och f\u00f6rvandlar den till f\u00e4rdigheter f\u00f6r framtiden. F\u00e5r erk\u00e4nnande f\u00f6r att arbeta h\u00e5rt, vara en lagspelare och st\u00f6dja andra. St\u00e5r upp f\u00f6r positiv, varaktig f\u00f6r\u00e4ndring i sina team och samh\u00e4llen. Det \u00e4r s\u00e5 vi \u00e4r p\u00e5 Transcom. H\u00e4r bryr vi oss och hejar p\u00e5 varandra. Du \u00e4r inkluderad, precis som du \u00e4r, fr\u00e5n dag ett. Och med r\u00e4tt inst\u00e4llning finns det ingen gr\u00e4ns f\u00f6r hur l\u00e5ngt vi kan g\u00e5 tillsammans. Vi \u00e4r engagerade i din tillv\u00e4xt och framg\u00e5ng.\nVi \u00e4r en arbetsgivare som erbjuder lika m\u00f6jligheter, och alla kvalificerade s\u00f6kande kommer att beaktas f\u00f6r anst\u00e4llning utan h\u00e4nsyn till ras, hudf\u00e4rg, religion, k\u00f6n, nationellt ursprung, funktionsneds\u00e4ttning, skyddad veteranstatus eller n\u00e5gon annan egenskap som skyddas enligt lag.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Kistag\u00e5ngen 10","full_address":null,"city":"KISTA","country":"SE","latitude":59.405200150556,"longitude":17.952089290979},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Transcom Aktiebolag","postcode":"16440","positions":3,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/transcom.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Rekryteringsteamet Transcom","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Transcom AB Stockholm","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"meta":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jobb.sverige@transcom.com","images":[],"published_at":"2026-08-31T12:21:00+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-09-01T03:13:20+00:00","updated_at":"2026-09-03T02:58:35+00:00"}}