{"data":{"id":171389,"slug":"teknisk-supportspecialist-inom-elteknik","type":"job","title":"Technical Support Specialist in Electrical Engineering","description":"Company Description\nVattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the United Kingdom. The Vattenfall Group has approximately 21,000 employees. We have electrified industries, delivered energy to homes, and transformed life through innovation for over a hundred years.\n\nAbout the Role\nWould you like to work with technical problem-solving that enables the transition to electric-powered transportation?\n\nWith one of the Nordic region's largest networks of public electric vehicle charging, Vattenfall plays a key role in electrifying the transport sector. The industry is developing rapidly and reliable charging infrastructure is crucial to meet tomorrow's needs - that's what you'll ensure with us. Learn more about Vattenfall InCharge here.\n\nAbout the Role\nYou will become part of the team that manages and develops our charging stations and customer relationships in the Nordic region. We solve problems that arise at our or customers' charging stations but also work proactively with improvements that prevent problems before they impact customers.\n\nIt's not uncommon for completely new situations to arise where you'll work on problem-solving independently while we care about supporting each other and sharing both knowledge and setbacks and successes.\n\nIn the role you will become a technical expert for our products and services with the customer in focus. Your work tasks will include:\n\nHandle incoming cases in the form of reported problems at our charging stations.\nGather data and situation analyses and troubleshoot and diagnose problems to identify and drive through solutions.\nMaintain close dialogue with hardware manufacturers and service technician providers needed to address situations on-site, for example.\nFeed back recurring and systematic problems to the responsible parts of the organization for continuous improvement of our operations.\nDocument and close resolved cases.\n\nJob Requirements\nWe are looking for you with experience in customer support and work with electrical systems. If you have worked with charging stations, that's a great plus, but experience with for example battery systems, transformer stations, street lighting, or similar customer-facing electrical systems is also relevant. You also need to master Swedish and English in speech and writing.\n\nDesirable Qualifications:\nA large part of the role involves independently managing contact with suppliers, so it's advantageous if you have experience managing similar external collaborations and dialogues.\nKnowledge in Microsoft Dynamics.\n\nTo succeed in the role, we see that you have a professional manner and communication style with confidence to handle different types of dialogues. You take ownership of your work, work independently and ensure that you follow up and drive the work all the way to completion. As mentioned, we operate in a changing industry so you need to be curious and thrive in an environment where technology, working methods, and conditions are constantly evolving.\n\nAdditional Information\nWe Offer\nBeyond being part of shaping the future's smart energy society, we offer you a developing and varied role with many contact points. For us at Vattenfall, it's important that work and private life have a good balance, which is why we offer flexibility in work as well as the opportunity to work from home when needed. We also have a number of other employee benefits such as reduced working hours, favorable occupational pension agreements, parental leave supplements and more. Learn more about our benefits here.\n\nWork Location\nSolna, Ume\u00e5, or Malm\u00f6\n\nFor more information about the position, contact recruiting manager Christoph Hopmann at christoph.hopmann@vattenfall.com. For questions about the recruitment process, contact recruiter Louise Doverholt at louise.doverholt@vattenfall.com.\n\nTrade union representatives are Patrik Andersson (Akademikerna), Christer Gustafsson (Ledarna), Jan Svensson (SEKO), and Simon Salomonsson (Unionen). They can be reached at Vattenfall's switchboard: +46 8 739 50 00.\n\nWelcome to submit your application no later than September 14, 2026. Selection and interviews take place after the application deadline. We only accept applications through our website. We do not accept personal letters in applications. You apply quickly and easily by answering screening questions and attaching your CV.\n\nAt Vattenfall, we value being active, positive, open, and safety-conscious. We are looking for employees who share our vision and can contribute to strengthening our company culture. We are convinced that diversity contributes to building a more profitable and attractive company and strive to be good role models when it comes to diversity. Vattenfall actively works to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender identity, religion\/belief, sexual orientation, or functional variation. Learn more about how we work with diversity and inclusion here.\n\nSince security for Vattenfall and its employees is crucial, we will conduct a \"pre-employment screening\" before each employment. These checks are based on the role you will fill at Vattenfall.\n\nWorking at Vattenfall means working with critical infrastructure for society. Therefore, many of our positions are security-classified and you may be subject to war-time assignment. If this position is security-classified, security vetting will be conducted before employment, in accordance with the Security Protection Act. Any potential war-time assignment occurs with the support of the employment contract and the law on total defense duty.\n\nWe look forward to your application!","language":"sv","is_translated":true,"title_original":"Teknisk Supportspecialist inom elteknik","description_original":"F\u00f6retagsbeskrivning\nVattenfall \u00e4r en av Europas st\u00f6rsta producenter och \u00e5terf\u00f6rs\u00e4ljare av el och v\u00e4rme. V\u00e5ra huvudmarknader \u00e4r Sverige, Tyskland, Nederl\u00e4nderna, Danmark och Storbritannien. Inom Vattenfallkoncernen finns cirka 21\u202f000 anst\u00e4llda. Vi har elektrifierat industrier, levererat energi till bost\u00e4der och f\u00f6rvandlat tillvaron genom innovation i \u00f6ver hundra \u00e5rs tid. \nOm rollen\nVill du arbeta med teknisk probleml\u00f6sning som m\u00f6jligg\u00f6r omst\u00e4llningen till eldrivna transporter? \nMed ett av Nordens st\u00f6rsta n\u00e4tverk av publik elbilsladdning har vi p\u00e5 Vattenfall en nyckelroll i elektrifieringen av transportsektorn. Branschen utvecklas snabbt och tillf\u00f6rlitlig laddinfrastruktur \u00e4r avg\u00f6rande f\u00f6r att m\u00f6ta morgondagens behov - det \u00e4r den du kommer s\u00e4kerst\u00e4lla hos oss. L\u00e4s mer om Vattenfall InCharge h\u00e4r.\nOm rollen \nDu blir del av teamet som f\u00f6rvaltar och utvecklar v\u00e5ra laddstationer och kundrelationer i Norden. Vi l\u00f6ser problem som uppst\u00e5r p\u00e5 v\u00e5ra eller kunders laddstationer men arbetar \u00e4ven proaktivt med f\u00f6rb\u00e4ttringar som f\u00f6rebygger problem innan de p\u00e5verkar kunder. \nDet \u00e4r inte ovanligt att helt nya situationer uppst\u00e5r d\u00e4r du f\u00e5r arbeta med probleml\u00f6sning sj\u00e4lvg\u00e5ende samtidigt som vi \u00e4r m\u00e5na om att st\u00f6tta varandra och dela s\u00e5v\u00e4l kunskap som motg\u00e5ngar och framg\u00e5ngar.  \nI rollen blir du teknisk expert f\u00f6r v\u00e5ra produkter och tj\u00e4nster med kunden i fokus, dina arbetsuppgifter kommer bland annat vara att: \nHantera inkommande \u00e4renden i form av rapporterade problem p\u00e5 v\u00e5ra laddstationer. \nSamla in data och situationsanalyser samt fels\u00f6ka och diagnostisera problem f\u00f6r att identifiera och driva igenom l\u00f6sningar. \nHa n\u00e4ra dialog med h\u00e5rdvaruproducenter och leverant\u00f6rer av servicetekniker som beh\u00f6vs f\u00f6r att exempelvis \u00e5tg\u00e4rda situationer p\u00e5 plats.  \n\u00c5terkoppla \u00e5terkommande och systematiska problem till ansvariga delar av organisationen f\u00f6r kontinuerlig f\u00f6rb\u00e4ttring av v\u00e5r verksamhet. \nDokumentera och st\u00e4nga l\u00f6sta \u00e4renden.\n\nKravspecifikation\nVi s\u00f6ker dig med erfarenhet av kundsupport och arbete med elsystem. Har du arbetat med laddstationer \u00e4r det ett stort plus men erfarenhet av exempelvis batterisystem, transformatorstationer, gatubelysning eller liknande kundn\u00e4ra elsystem \u00e4r ocks\u00e5 relevant. Du beh\u00f6ver \u00e4ven beh\u00e4rska svenska och engelska i tal och skrift.  \nMeriterande kvalifikationer: \nEn stor del av rollen innefattar att sj\u00e4lvst\u00e4ndigt hantera kontakt med leverant\u00f6rer s\u00e5 det \u00e4r f\u00f6rdelaktigt om du har erfarenhet av att hantera liknande externa samarbeten och dialoger.  \nKunskap i Microsoft Dynamics. \n\nF\u00f6r att lyckas i rollen ser vi att du har ett professionellt f\u00f6rh\u00e5llnings- & kommunikationss\u00e4tt med trygghet att hantera olika typer av dialoger. Du tar \u00e4garskap f\u00f6r ditt arbete, arbetar sj\u00e4lvg\u00e5ende och ser till att f\u00f6lja upp och driva arbetet hela v\u00e4gen i m\u00e5l. Som n\u00e4mnt verkar vi i en f\u00f6r\u00e4nderlig bransch s\u00e5 du beh\u00f6ver vara nyfiken och trivas i en milj\u00f6 d\u00e4r teknik, arbetss\u00e4tt och f\u00f6ruts\u00e4ttningar st\u00e4ndigt utvecklas. \nYtterligare information\nVi erbjuder   \nF\u00f6rutom att du f\u00e5r vara med och forma framtidens smarta energisamh\u00e4lle erbjuder vi dig ett utvecklande och omv\u00e4xlande arbete med m\u00e5nga kontaktytor. F\u00f6r oss p\u00e5 Vattenfall \u00e4r det viktigt att arbete och privatliv har en god balans, d\u00e4rf\u00f6r erbjuder vi flexibilitet i arbetet samt m\u00f6jlighet till att arbeta hemifr\u00e5n vid behov. Vi har \u00e4ven en hel del andra personalf\u00f6rm\u00e5ner som exempelvis arbetstidsf\u00f6rkortning, f\u00f6rm\u00e5nliga tj\u00e4nstepensionsavtal, f\u00f6r\u00e4ldraledighetstill\u00e4gg med mera.\u202fL\u00e4s mer om v\u00e5ra f\u00f6rm\u00e5ner h\u00e4r.\u202f \n\n\nPlaceringsort  \nSolna, Ume\u00e5 eller Malm\u00f6\nF\u00f6r mer information om tj\u00e4nsten kontakta rekryterande chef Christoph Hopmann p\u00e5 christoph.hopmann@vattenfall.com. F\u00f6r fr\u00e5gor om rekryteringsprocessen kontakta rekryterare Louise Doverholt p\u00e5 louise.doverholt@vattenfall.com. \nFackliga representanter \u00e4r Patrik Andersson (Akademikerna), Christer Gustafsson (Ledarna), Jan Svensson (SEKO) och Simon Salomonsson (Unionen). De kan n\u00e5s p\u00e5 Vattenfalls v\u00e4xel: +46 8 739 50 00.   \n\n\nV\u00e4lkommen med din ans\u00f6kan senast 14 september 2026. Urval och intervjuer sker efter sista ans\u00f6kningsdatum. Vi tar endast emot ans\u00f6kningar via v\u00e5r webbplats. Vi tar inte emot personligt brev i ans\u00f6kan. Du s\u00f6ker snabbt och enkelt genom att svara p\u00e5 urvalsfr\u00e5gor och bifoga ditt CV.\n\n\nP\u00e5 Vattenfall v\u00e4rdes\u00e4tter vi att vara aktiva, positiva, \u00f6ppna och s\u00e4kerhetsmedvetna. Vi s\u00f6ker medarbetare som delar v\u00e5r vision och kan bidra till att st\u00e4rka v\u00e5r f\u00f6retagskultur. Vi \u00e4r \u00f6vertygade om att m\u00e5ngfald bidrar till att bygga ett mer l\u00f6nsamt och tilltalande f\u00f6retag och str\u00e4var efter att vara goda f\u00f6rebilder n\u00e4r det g\u00e4ller m\u00e5ngfald. Vattenfall arbetar aktivt f\u00f6r att alla medarbetare ska ha samma m\u00f6jligheter och r\u00e4ttigheter oavsett \u00e5lder, etnisk eller kulturell bakgrund, k\u00f6nstillh\u00f6righet, religion\/tro, sexuell l\u00e4ggning eller funktionsvariation.\u202fL\u00e4s mer om hur vi arbetar med m\u00e5ngfald och inkludering h\u00e4r.\u202f\u202f\n\n\nD\u00e5 s\u00e4kerheten f\u00f6r Vattenfall och dess anst\u00e4llda \u00e4r avg\u00f6rande kommer vi innan varje anst\u00e4llning genomf\u00f6ra en \u201dpre-employment screening\u201d. Dessa kontroller baseras p\u00e5 din roll som du kommer att fylla inom Vattenfall. \nAtt arbeta inom Vattenfall inneb\u00e4r att arbeta med samh\u00e4llsviktig infrastruktur. D\u00e4rmed \u00e4r m\u00e5nga av v\u00e5ra tj\u00e4nster s\u00e4kerhetsklassade och du kan komma att bli krigsplacerad. \u00c4r denna tj\u00e4nst s\u00e4kerhetsklassad kommer s\u00e4kerhetspr\u00f6vning genomf\u00f6ras innan anst\u00e4llning, i enlighet med s\u00e4kerhetsskyddslagen. En eventuell krigsplacering sker med st\u00f6d i anst\u00e4llningsavtalet och lagen om totalf\u00f6rsvarsplikt.\n\n\nVi ser fram emot din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Solna","country":"SE","latitude":59.37116806517,"longitude":18.002515841366},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Vattenfall AB","postcode":"16979","positions":1,"profession":"Elkraftingenj\u00f6r","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Yrken med teknisk inriktning","employer_workplace":"Solna - Vattenfall","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"other":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46 8 739 50 00","owner_email":"christoph.hopmann@vattenfall.com","images":[],"published_at":"2026-08-25T07:31:10+00:00","expires_at":"2026-09-14T23:59:59+00:00","created_at":"2026-08-26T02:59:04+00:00","updated_at":"2026-08-27T02:46:42+00:00"}}