{"data":{"id":160173,"slug":"telefonist-och-kundservice-haparanda","type":"job","title":"Telephonist and Customer Service - Haparanda","description":"Welcome with your application today! We are now seeking additional colleagues for Haparanda. With training starting soon, you now have the opportunity to obtain a service-oriented position. Here we work to ensure that our customers' calls are answered promptly and with a high degree of service, quality, and efficiency. You will work exclusively with incoming calls and conduct no sales.\n\nAbout the Position \u26a1\nYou will answer incoming calls for several different companies where you gather information from the caller to clarify what the matter concerns. You will then transfer the call, write a message, or sometimes provide information to the caller. You may also perform various customer service tasks for our clients, such as receiving fault reports, handling bookings, responding to customer chats and emails.\n\nThe employment begins with an introduction tailored to your skills and previous experience. During the introduction, you will learn our switchboard system and how to handle callers in different situations.\n\nOur Offer \ud83d\ude4c\nWe have a collective agreement via Unionen and Almega, plus favorable wellness benefits. We have a modern office in a stimulating and active work environment with team activities and fun events to promote good community spirit! We offer a service-oriented position at a workplace with strong expansion. For the right person, there are excellent development opportunities where we value workplace environment and well-being as continuous improvement areas. Diversity and differences enrich us, and we see it as a prerequisite for our future development.\n\nWe Are Looking for You \ud83d\udc40\nYou are a positive, cheerful, and engaged person. You spread good spirit in the workplace while having the ability to remain calm and professional in stressful situations.\n\nYou are passionate about service, working with people, and helping others.\n\nYou are experienced using the telephone as a tool and as the company's voice to the outside world, you are an excellent communicator and you enjoy working with repetitive tasks.\n\nGood knowledge of Swedish and English, both spoken and written, as well as high IT proficiency is required.\n\nIf you have experience from call centers or customer service, it is highly valued.\n\nRequirements for the Position\nFluent in Swedish, both spoken and written\n\nGood English skills\n\nGood computer skills\n\nCompleted secondary education\n\nEmployment Type and Start Date \ud83c\udf1e\nTraining start: During September, followed by schedule for fall and winter.\n\nEmployment type: Fixed-term contract with good opportunities for permanent employment\n\nWork hours: Daytime and weekends according to your availability!\n\nWarmly welcome to us with your application!\n\nOpen to Everyone\nWe focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.","language":"sv","is_translated":true,"title_original":"Telefonist och Kundservice  Haparanda","description_original":"V\u00e4lkommen med din ans\u00f6kan idag! Vi s\u00f6ker nu ytterligare kollegor till Haparanda. Med utbildningsstart inom kort har du nu m\u00f6jlighet att erh\u00e5lla en serviceinriktad tj\u00e4nst. H\u00e4r arbetar vi med att s\u00e4kerst\u00e4lla att v\u00e5ra kunders samtal blir besvarade i tid och med en h\u00f6g grad av service, kvalit\u00e9 och effektivitet. Man jobbar uteslutande med inkommande samtal och bedriver ingen f\u00f6rs\u00e4ljning.\nOm tj\u00e4nsten \u26a1\nDu kommer att besvara inkommande samtal f\u00f6r flera olika f\u00f6retag d\u00e4r du inh\u00e4mtar information av inringaren i syfte att st\u00e4mma av vad \u00e4rendet g\u00e4ller. D\u00e4refter kopplar du samtalet eller skriver ett meddelande och ibland l\u00e4mnar du information till inringaren. Du kan \u00e4ven utf\u00f6ra olika kundserviceuppdrag \u00e5t v\u00e5ra kunder t.ex. ta emot felanm\u00e4lan, bokningar eller att besvara kunds chatt samt mejl.\nAnst\u00e4llningen inleds med en introduktion som anpassas efter dina kompetenser och tidigare erfarenheter. Under introduktionen f\u00e5r du l\u00e4ra dig v\u00e5rt v\u00e4xelsystem och hur du m\u00f6ter inringare i olika situationer.\nV\u00e5rt erbjudande\ud83d\ude4c\nVi har ett kollektivavtal via Unionen och Almega samt f\u00f6rm\u00e5nligt friskv\u00e5rdsbidrag. Vi har ett modernt kontor i en stimulerande och aktiv arbetsmilj\u00f6 med teamaktiviteter och roliga h\u00e4ndelser f\u00f6r att fr\u00e4mja en god gemenskap! Vi erbjuder en serviceinriktad tj\u00e4nst p\u00e5 en arbetsplats med kraftig expansion. F\u00f6r r\u00e4tt person finns goda utvecklingsm\u00f6jligheter d\u00e4r vi v\u00e4rdes\u00e4tter arbetsmilj\u00f6fr\u00e5gor och trivsel som st\u00e4ndiga f\u00f6rb\u00e4ttringsomr\u00e5den. M\u00e5ngfald och olikheter berikar, och vi ser det som en f\u00f6ruts\u00e4ttning f\u00f6r v\u00e5r framtida utveckling.\n\u00a0Vi s\u00f6ker dig som \ud83d\udc40\nDu \u00e4r en positiv, glad och engagerad person. Du sprider god st\u00e4mning p\u00e5 arbetsplatsen och har samtidigt en f\u00f6rm\u00e5ga att h\u00e5lla dig lugn och professionell i stressade situationer.\n\n\nDu brinner f\u00f6r service, att arbeta med m\u00e4nniskor och att hj\u00e4lpa andra.\n\n\nDu \u00e4r van att arbeta med telefonen som verktyg och som f\u00f6retagets r\u00f6st ut\u00e5t \u00e4r du en duktig kommunikat\u00f6r och du trivs med att arbeta med repetitiva arbetsuppgifter.\n\n\nGoda kunskaper i svenska och engelska, i s\u00e5v\u00e4l tal som skrift, samt en h\u00f6g IT-mognad \u00e4r ett krav.\n\n\nHar du erfarenhet fr\u00e5n callcenter eller kundservice \u00e4r det mycket meriterande.\n\n\u00a0Krav f\u00f6r tj\u00e4nsten\nFlytande i svenska i b\u00e5de tal och skrift\n\n\nGoda kunskaper i engelska\n\n\nGod datorvana\n\n\nGodk\u00e4nd gymnasieutbildning\n\n\u00a0Anst\u00e4llningsform och startdatum \ud83c\udf1e\nUtbildningsstart: Under september d\u00e4refter schema f\u00f6r h\u00f6sten och vintern.\n\n\nAnst\u00e4llningsform: Visstidsanst\u00e4llning med goda m\u00f6jligheter till fortsatt tillsvidareanst\u00e4llning\n\n\nArbetstider: Dagtid och helger utefter din tillg\u00e4nglighet!\n\n\nVarmt v\u00e4lkommen till oss och med din ans\u00f6kan!\n\u00d6ppen f\u00f6r alla\nVi fokuserar p\u00e5 din kompetens, inte dina \u00f6vriga f\u00f6ruts\u00e4ttningar. Vi \u00e4r \u00f6ppna f\u00f6r att anpassa rollen eller arbetsplatsen efter dina behov.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Strandgatan 14","full_address":null,"city":"Haparanda","country":"SE","latitude":65.837303423524,"longitude":24.140936753102},"metadata":{"region":"Norrbottens l\u00e4n","employer":"Responda Group AB","postcode":"95331","positions":4,"profession":"V\u00e4xeltelefonist","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/karriar.respondagroup.se","contact_person":"Johan Rosenqvist","employment_type":"Behovsanst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Responda Group","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"johan.rosenqvist@respondagroup.com","images":[],"published_at":"2026-08-18T09:41:15+00:00","expires_at":"2027-02-14T23:59:59+00:00","created_at":"2026-08-19T03:12:41+00:00","updated_at":"2026-08-19T04:01:29+00:00"}}