{"data":{"id":198077,"slug":"timvikarie-till-servicecenter","type":"job","title":"Temporary Service Center Representative","description":"Within the IT and Communications Service Department, there is a Service Center, IT, and Service Desk. The Service Center is the first point of contact for citizens in Kumla. A simple entry point, with fast service and efficient handling. The Service Center is the hub of the municipality's communication with residents, visitors, and business owners. Kumla is a modern municipality that, in its interactions with citizens, simplifies everyday life by thinking digital first.\n\nDo you enjoy providing service both over the phone and in meetings with our citizens? If so, this might be the position for you?\n\n1 position(s).\n\nDUTIES\nWe are looking for someone who wants to work in a workplace with varied tasks in a fast-paced environment alongside positive and professional colleagues. We are located in modern facilities with new technology in the city hall in the center of Kumla.\n\nAs a Customer Service Handler, you will work within the municipality's Service Center. Your main responsibilities are to provide guidance via phone and reception. A large part of the work consists of phone contact but also personal service at our reception. The Service Center operates on behalf of our administrations and companies to provide service to our residents, visitors, and business owners.\n\nQUALIFICATIONS\nWe are looking for someone who is outgoing and values providing good service. Work at the Service Center requires that you remain calm and confident even in stressful situations. You are a responsible person who works methodically according to our procedures to provide citizens and employees with correct information.\n\nTo succeed in the role, you must be solution-focused and able to collaborate with colleagues to help our citizens with questions and matters. We are looking for someone who has an interest in advancing the municipality's digital work and who is comfortable working in various systems.\n\nWe are looking for someone who has:\n                             \u2022 Completed upper secondary education.\n                             \u2022 At least 1 year of experience working as a service handler or other work that the employer considers equivalent, such as customer service or technical support.\n                             \u2022 Experience working in Office 365, telephone systems, and case management systems.\n                             \u2022 You express yourself well in both speech and writing in Swedish and English.\n\nIt is desirable if you have experience in municipal operations. We place great emphasis on personal suitability.\n\nInterviews may be conducted on a rolling basis, so please apply today!\n\nEmployment type: Temporary employment.\nDuration: Start date according to agreement.\nWorking hours: Daytime.\n\nYou apply for the position via the Public Jobs electronic application form. The filling of the position will be based on the information you provide, and it is therefore of utmost importance that you are thorough when completing your application. In your application, you must state your citizenship. If you are not a citizen of Sweden, the EU, EEA, or Switzerland, you must also be able to provide proof that you have a valid work permit or are exempt from the requirement to have a work permit. Employment can only take place after verification of a work permit, as required by the Aliens Ordinance.\n\nDo you have protected personal data? Contact the HR department directly at telephone 019-588 000 and we will help you with a secure application.\n\nBefore employment, you must present a valid identity document and, if the position requires it, a valid extract from the criminal record register.\n\nWe decline contact from advertisers and staffing and recruitment companies.\n\nKumla Municipality is a growing municipality located centrally in \u00d6rebro County with just over 22,600 residents. The municipality is home to successful businesses, a rich cultural and recreational offering, good municipal services, and excellent communications. Kumla's Vision 2040 means Kumla is a safe, family-friendly place where people feel a sense of belonging and connection. The flourishing and green small town has housing, but also the jobs, services, and amenities needed for a complete everyday life.","language":"sv","is_translated":true,"title_original":"Timvikarie till Servicecenter","description_original":"Inom IT- och kommunserviceavdelningen finns Servicecenter, IT och Servicedesk. Servicecenter \u00e4r den f\u00f6rsta kontakten f\u00f6r medborgarna i Kumla. En enkel v\u00e4g in, med snabb service och effektiv handl\u00e4ggning. Servicecenter utg\u00f6r navet i kommunens kommunikation med inv\u00e5nare, bes\u00f6kare och n\u00e4ringsidkare. Kumla \u00e4r en modern kommun som i m\u00f6tet med medborgare f\u00f6renklar vardagen genom att t\u00e4nka digitalt f\u00f6rst.\u00a0\n\nTycker du om att ge service b\u00e5de via telefon och i m\u00f6ten med v\u00e5ra medborgare, d\u00e5 kanske det h\u00e4r \u00e4r en tj\u00e4nst f\u00f6r dig?\r\n\r\n1 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nVi s\u00f6ker dig som vill arbeta p\u00e5 en arbetsplats med varierande uppgifter i h\u00f6gt tempo tillsammans med positiva och professionella kollegor. Vi finns i moderna lokaler med ny teknik i stadshuset mitt i Kumla.\u00a0\n\nSom Kundtj\u00e4nsthandl\u00e4ggare kommer du att arbeta inom kommunens Servicecenter. Dina huvudsakliga arbetsuppgifter \u00e4r att ge v\u00e4gledning via telefon och reception. Stor del av arbetet best\u00e5r av telefonkontakt men \u00e4ven av personlig service i v\u00e5r reception. Servicecenter arbetar p\u00e5 uppdrag av v\u00e5ra f\u00f6rvaltningar och bolag f\u00f6r att ge service till v\u00e5ra inv\u00e5nare, bes\u00f6kare och n\u00e4ringsidkare.\r\n\r\nKVALIFIKATIONER\r\nVi s\u00f6ker dig som \u00e4r ut\u00e5triktad och v\u00e4rdes\u00e4tter att ge god service. Arbetet i Servicecenter kr\u00e4ver att du \u00e4r lugn och trygg \u00e4ven i stressade situationer. Du \u00e4r en ansvarsfull person som arbetar strukturerat enligt v\u00e5ra rutiner f\u00f6r att ge medborgare och medarbetare korrekt information.\n\nF\u00f6r att lyckas i rollen kr\u00e4vs det att du \u00e4r l\u00f6sningsfokuserad och kan samarbeta med kollegorna f\u00f6r att hj\u00e4lpa v\u00e5ra medborgare med fr\u00e5gor och \u00e4renden. \u00a0Vi s\u00f6ker dig som har ett intresse f\u00f6r att var med och driva kommunens digitala arbete fram\u00e5t och som \u00e4r trygg i att arbeta i olika system.\u00a0\n\nVi s\u00f6ker dig som har:\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u2022 Slutf\u00f6rd gymnasieutbildning.\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u2022 Minst 1 \u00e5rs erfarenhet av arbete som servicehandl\u00e4ggare eller annat arbete som arbetsgivaren bed\u00f6mer likv\u00e4rdigt som exempelvis kundtj\u00e4nst eller teknisk support.\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u2022 Erfarenhet av att arbeta i Office 365, telefonisystem och \u00e4rendesystem.\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0\u2022 Du uttrycker dig v\u00e4l i tal och skrift p\u00e5 b\u00e5de svenska och engelska.\n\nDet \u00e4r meriterande om du har erfarenhet av kommunal verksamhet. Vi l\u00e4gger stor vikt vid personlig l\u00e4mplighet.\u00a0\n\nIntervjuer kan komma att ske l\u00f6pande s\u00e5 ans\u00f6k g\u00e4rna redan idag!\r\n\r\nAnst\u00e4llningsform: Tidsbegr\u00e4nsad anst\u00e4llning.\r\nVaraktighet:, tilltr\u00e4de: Tilltr\u00e4de enligt \u00f6verenskommelse.\r\nArbetstid: Dagtid.\r\n\r\nDu s\u00f6ker tj\u00e4nsten via Offentliga jobbs elektroniska ans\u00f6kningsblankett. Tills\u00e4ttningen av tj\u00e4nsten kommer grunda sig p\u00e5 de uppgifter du l\u00e4mnar och d\u00e4rf\u00f6r \u00e4r det av st\u00f6rsta vikt att du \u00e4r noggrann n\u00e4r du fyller i din ans\u00f6kan. I din ans\u00f6kan ska du ange medborgarskap. Om du inte \u00e4r medborgare i Sverige, EU, EES eller Schweiz m\u00e5ste du ocks\u00e5 kunna styrka att du har ett giltigt arbetstillst\u00e5nd eller \u00e4r undantagen fr\u00e5n skyldigheten att ha arbetstillst\u00e5nd. Anst\u00e4llningen kan ske f\u00f6rst efter kontroll av arbetstillst\u00e5nd, vilket kr\u00e4vs enligt utl\u00e4nningsf\u00f6rordningen.\n\nHar du skyddade personuppgifter? Kontakta HR-avdelningen direkt p\u00e5 telefon 019-588 000 s\u00e5 hj\u00e4lper vi dig med en s\u00e4ker ans\u00f6kan. \n\nInnan anst\u00e4llning ska du visa giltig identitetshandling och i de fall som befattningen kr\u00e4ver det ett giltigt utdrag ur belastningsregistret.\n\nVi undanber oss kontakt med annons\u00f6rer och bemannings- och rekryteringsf\u00f6retag. \n\nKumla kommun \u00e4r en tillv\u00e4xtkommun som ligger centralt i \u00d6rebro l\u00e4n och har drygt 22 600 inv\u00e5nare. I kommunen finns framg\u00e5ngsrika f\u00f6retag, ett rikt kultur- och fritidsutbud, god kommunal service samt utm\u00e4rkta kommunikationer. Kumlas Vision 2040 inneb\u00e4r Kumla \u00e4r en trygg, familjev\u00e4nlig plats d\u00e4r m\u00e4nniskor k\u00e4nner en samh\u00f6righet och ett sammanhang. Den blomstrande och gr\u00f6na sm\u00e5staden har bost\u00e4der, men \u00e4ven de jobb, den service och det utbud som beh\u00f6vs f\u00f6r en komplett vardag.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Torget 1","full_address":null,"city":"Kumla","country":"SE","latitude":59.1291435,"longitude":15.1192983},"metadata":{"region":"\u00d6rebro l\u00e4n","duration":"Tills vidare","employer":"Kumla kommun","postcode":"69280","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"0\u2013100 %","working_hours":"Deltid","contact_person":"Rebecca   Delleg\u00e5rd","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Kommunledningsf\u00f6rvaltningen, Kumla kommun","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":7,"bot_views_count":5,"ai_vendor_counts":{"other":3,"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+4619588880","owner_email":"rebecca.dellegard2@kumla.se","images":[],"published_at":"2026-09-07T11:45:09+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-09-08T03:51:07+00:00","updated_at":"2026-09-15T03:03:53+00:00"}}