{"data":{"id":203315,"slug":"tjansteansvarig-telefoni-orebro","type":"job","title":"Service Manager Telephony - \u00d6rebro","description":"About Kriminalv\u00e5rden\nKriminalv\u00e5rden is growing \u2013 we are building new facilities, renovating and expanding, and we are now seeking more employees. Our most important goal is to reduce recidivism \u2013 to break the vicious cycle. If we succeed, society becomes safer and more secure for everyone. We are the authority responsible for prisons, probation services, remand facilities, and inmate transportation.\nDo you want to contribute to a safer society? Our IT department is making a major investment focused on a digital Kriminalv\u00e5rden. Together we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. We are looking for someone with a strong IT interest, knowledge and experience that can enrich our digitalization journey and who wants to make a difference in society within your profession.\nJob Description\nWe are seeking an experienced and engaged Service Manager for our Telephony services.\nAs Service Manager, you will, together with a colleague, be responsible for the operation, maintenance and refinement of our Telephony services to provide a good user experience for both internal and external parties. You will also participate in further development and innovation within the area.\nYou will work closely with management, team members, other internal colleagues and external suppliers to ensure that services \/ products meet our requirements and needs. In your role, you will lead other team members in their daily work.\nAn important part of the role is to keep yourself updated within the field through, for example, environmental monitoring.\nQualifications\nWe are looking for someone who takes responsibility and drives processes forward and works well with complex issues. You can plan, organize and prioritize as part of your work. Furthermore, you are calm, stable and work well with other people by being attentive and communicative. You continuously maintain your specialist knowledge.\nTo thrive and succeed in your assignment, it is important that you share Kriminalv\u00e5rden's fundamental values of a humanistic perspective, respect for the individual and the belief that people are capable of development. You are also aware of and understand how background, culture and group affiliation affect you and others. Furthermore, you are expected to contribute through your approach to ensuring that everyone is treated equally. We place great emphasis on personal suitability.\nWe are looking for someone who has:\n\u2022 Complete upper secondary education or other education in combination with work experience that Kriminalv\u00e5rden considers relevant\n\u2022 Several years of experience in the Telephony technical field\n\u2022 Experience in managing and leading others\n\u2022 Experience working with IT suppliers\n\u2022 Ability to express yourself well in speech and writing in Swedish and English\nIt is also a merit to have:\n\u2022 Training in Telephony\n\u2022 ITIL certification\n\u2022 Experience managing \/ collaborating with external service providers in the telephony field\n\u2022 Experience working according to ITIL, PM3 or similar\n\u2022 Experience with project work, for example via the PPS model\n\u2022 Experience with budget work\n\u2022 Experience working within Kriminalv\u00e5rden\n\u2022 Experience in environmental monitoring and ability to provide suggestions for the way forward within the field\n\u2022 Knowledge of IT security\n\u2022 Knowledge of networks, communication technology and servers\nNOTE! Click this link to apply for the position: Apply here\nOther Information\nKriminalv\u00e5rden has chosen to remove the cover letter and replaced it with selection questions relevant to the position. The answers to the selection questions and your CV form the basis for whether you are qualified to proceed in the process.\nTo be considered for employment within Kriminalv\u00e5rden, you must meet high standards regarding suitability, judgment, security and confidentiality awareness, and you must comply with applicable laws. This means that you stand up for democratic values and the state values that apply to Kriminalv\u00e5rden's operations.\nSome positions are classified as security-sensitive, and a security clearance with background check will be conducted before an employment decision is made. For certain security-classified positions, Swedish citizenship is required. Kriminalv\u00e5rden welcomes applicants with diverse backgrounds and experiences. Read more about security clearance here: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/sakerhetsprovning-vid-rekrytering\/\nThe position may involve civil contingency placement at Kriminalv\u00e5rden. Read more about civil contingency placement here: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/krigsplacering\/\nIndividual salary determination applies.\nProbationary employment may be applied.\nKriminalv\u00e5rden strives for an even gender distribution and increased diversity.\nTo submit your application, click on the application link in the announcement. Questions about how to apply and upload your CV should be directed directly to Varbi. Questions about specific jobs will be answered by the contact person specified in the announcement.\nWe kindly but firmly decline direct contact from staffing and recruitment companies as well as sellers of recruitment ads. Kriminalv\u00e5rden has procurement agreements in place.","language":"sv","is_translated":true,"title_original":"Tj\u00e4nsteansvarig Telefoni - \u00d6rebro","description_original":"Om Kriminalv\u00e5rden\nKriminalv\u00e5rden v\u00e4xer \u2013 vi bygger nytt, bygger om och bygger till och s\u00f6ker nu fler medarbetare. V\u00e5rt viktigaste m\u00e5l \u00e4r att minska \u00e5terfall i brott \u2013 att bryta den onda cirkeln. Lyckas vi med det blir samh\u00e4llet tryggare och s\u00e4krare f\u00f6r alla. Vi \u00e4r den myndighet som ansvarar f\u00f6r anstalter, friv\u00e5rd, h\u00e4kten och klienttransporter.\nVill du vara med och bidra till ett tryggare samh\u00e4lle? V\u00e5r IT-avdelning genomf\u00f6r en stor satsning med fokus p\u00e5 en digital Kriminalv\u00e5rd. Tillsammans jobbar vi f\u00f6r att skapa f\u00f6ruts\u00e4ttningar och l\u00f6sningar som g\u00f6r skillnad i v\u00e5r verksamhet. IT-avdelningen \u00e4r under stark tillv\u00e4xt. Vi s\u00f6ker dig som har ett stort IT-intresse, kunskaper och erfarenheter som kan berika v\u00e5r digitaliseringsresa och som vill vara med och g\u00f6ra skillnad i samh\u00e4llet inom just din profession.\nArbetsbeskrivning\nVi s\u00f6ker en erfaren och engagerad Tj\u00e4nsteansvarig f\u00f6r v\u00e5ra Telefoni-tj\u00e4nster.\nSom Tj\u00e4nsteansvarig kommer du, tillsammans med en kollega, att vara ansvarig f\u00f6r drift, underh\u00e5ll och f\u00f6rfining av v\u00e5ra Telefoni-tj\u00e4nster s\u00e5 de ger en bra anv\u00e4ndarupplevelse b\u00e5de f\u00f6r interna samt externa parter. Du kommer \u00e4ven f\u00e5 delta i vidareutveckling samt utveckling inom omr\u00e5det.\nDu kommer att samarbeta n\u00e4ra med f\u00f6rvaltningsledare, team-medlemmar, andra interna kollegor och externa leverant\u00f6rer f\u00f6r att s\u00e4kerst\u00e4lla att tj\u00e4nster \/ produkter uppfyller v\u00e5ra krav och behov. I din roll ing\u00e5r att leda \u00f6vriga team-medlemmar i deras dagliga arbete.\nEn viktig del \u00e4r att h\u00e5lla dig uppdaterad inom omr\u00e5det genom ex. omv\u00e4rldsbevakning.\nKvalifikationer\nVi s\u00f6ker dig som tar ansvar och driver processer vidare samt arbetar bra med komplexa fr\u00e5gest\u00e4llningar. Du kan planera, organisera och prioritera som en del i ditt arbete. Vidare \u00e4r du lugn, stabil och arbetar bra med andra m\u00e4nniskor genom att vara lyh\u00f6rd och kommunikativ. Du underh\u00e5ller kontinuerligt din specialistkunskap.\nF\u00f6r att trivas och lyckas i ditt uppdrag \u00e4r det viktigt att du delar Kriminalv\u00e5rdens grundl\u00e4ggande v\u00e4rderingar om en human m\u00e4nniskosyn, respekt f\u00f6r individen och tron p\u00e5 att m\u00e4nniskan \u00e4r utvecklingsbar. Du \u00e4r \u00e4ven medveten om och har f\u00f6rst\u00e5else f\u00f6r hur bakgrund, kultur och grupptillh\u00f6righet p\u00e5verkar dig sj\u00e4lv och andra. Vidare f\u00f6rv\u00e4ntas du med ditt f\u00f6rh\u00e5llningss\u00e4tt bidra till att alla blir likv\u00e4rdigt bem\u00f6tta. Vi l\u00e4gger stor vikt vid personlig l\u00e4mplighet.\nVi s\u00f6ker dig som har:\n\u2022 Fullst\u00e4ndig gymnasieutbildning alternativt annan utbildning i kombination med arbetslivserfarenhet som Kriminalv\u00e5rden bed\u00f6mer relevant\n\u2022 Fler\u00e5rig erfarenhet inom teknikomr\u00e5det Telefoni\n\u2022 Erfarenhet av att styra och leda andra\n\u2022 Erfarenhet av att arbeta med IT-leverant\u00f6rer\n\u2022 F\u00f6rm\u00e5ga att uttrycka sig v\u00e4l i tal och skrift p\u00e5 svenska och engelska\nDet \u00e4r \u00e4ven meriterande med:\n\u2022 Utbildningar inom Telefoni\n\u2022 ITIL-utbildning\n\u2022 Erfarenhet av styrning \/ samverkan med externa tj\u00e4nsteleverant\u00f6rer inom omr\u00e5det telefoni\n\u2022 Erfarenhet av att arbetat enligt ITIL, PM3 eller liknande\n\u2022 Erfarenhet av projektarbete ex. via modellen PPS\n\u2022 Erfarenhet av budget-arbete\n\u2022 Erfarenhet av arbete inom Kriminalv\u00e5rden\n\u2022 Erfarenhet av att omv\u00e4rldsbevaka och kunna ge f\u00f6rslag p\u00e5 v\u00e4g fram\u00e5t inom omr\u00e5det\n\u2022 Kunskap kring IT-s\u00e4kerhet\n\u2022 Kunskap om n\u00e4tverk, kommunikationsteknik och servrar\nOBS! Klicka p\u00e5 denna l\u00e4nk f\u00f6r att s\u00f6ka tj\u00e4nsten:\u00a0 Ans\u00f6k h\u00e4r\n\u00d6vrigt\nKriminalv\u00e5rden har valt att ta bort det personliga brevet och ersatt det med urvalsfr\u00e5gor som \u00e4r relevanta f\u00f6r tj\u00e4nsten. Svaren i urvalsfr\u00e5gorna och CV ligger till grund f\u00f6r om du \u00e4r kvalificerad att g\u00e5 vidare i processen.\nF\u00f6r att bli aktuell f\u00f6r anst\u00e4llning inom Kriminalv\u00e5rden kr\u00e4vs att du motsvarar h\u00f6gt st\u00e4llda krav g\u00e4llande l\u00e4mplighet, omd\u00f6me, s\u00e4kerhets- och sekretessmedvetande och att du f\u00f6ljer g\u00e4llande lagar. Det inneb\u00e4r att du st\u00e5r upp f\u00f6r demokratiska v\u00e4rderingar och den statliga v\u00e4rdegrund som g\u00e4ller f\u00f6r Kriminalv\u00e5rdens verksamhet.\nVissa befattningar \u00e4r placerade i s\u00e4kerhetsklass och d\u00e5 kommer en s\u00e4kerhetspr\u00f6vning med registerkontroll att genomf\u00f6ras innan beslut om anst\u00e4llning fattas. F\u00f6r vissa s\u00e4kerhetsklassade tj\u00e4nster kr\u00e4vs svenskt medborgarskap. Kriminalv\u00e5rden v\u00e4lkomnar s\u00f6kande med olika bakgrund och erfarenheter. L\u00e4s mer om s\u00e4kerhetspr\u00f6vning h\u00e4r: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/sakerhetsprovning-vid-rekrytering\/\nBefattningen kan inneb\u00e4ra krigsplacering vid Kriminalv\u00e5rden. L\u00e4s mer om krigsplacering h\u00e4r: https:\/\/www.kriminalvarden.se\/jobba-hos-oss\/rekryteringsprocessen\/krigsplacering\/\nIndividuell l\u00f6nes\u00e4ttning till\u00e4mpas.\nProvanst\u00e4llning kan komma att till\u00e4mpas.\nKriminalv\u00e5rden str\u00e4var efter en j\u00e4mn k\u00f6nsf\u00f6rdelning och \u00f6kad m\u00e5ngfald.\u00a0\nF\u00f6r att skicka in din ans\u00f6kan, klicka p\u00e5 ans\u00f6kningsl\u00e4nken i annonsen. Fr\u00e5gor om hur du ans\u00f6ker och l\u00e4gger in ditt CV st\u00e4ller du direkt till Varbi. Fr\u00e5gor om specifika jobb besvaras av den kontaktperson som anges i annonsen.\u00a0\nVi undanber oss v\u00e4nligen men best\u00e4mt direktkontakt med bemannings- och rekryteringsf\u00f6retag samt f\u00f6rs\u00e4ljare av rekryteringsannonser. Kriminalv\u00e5rden har upphandlade avtal.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Klostergatan 37","full_address":null,"city":"Norrk\u00f6ping","country":"SE","latitude":59.27490403584,"longitude":15.217545301647},"metadata":{"region":"\u00d6rebro l\u00e4n","duration":"Tills vidare","employer":"Kriminalv\u00e5rden","postcode":"70361","positions":1,"profession":"Systemansvarig","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"http:\/\/kriminalvarden.varbi.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Nilla M\u00f6lk (OFR\/ST)","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"IT-avdelningen, Enheten f\u00f6r drift och infrastruktur","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"bot_views_count":2,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"077-2280800","owner_email":"Nilla.Molk@kriminalvarden.se","images":[],"published_at":"2026-09-09T10:16:17+00:00","expires_at":"2026-09-28T23:59:59+00:00","created_at":"2026-09-10T04:05:16+00:00","updated_at":"2026-09-15T03:02:28+00:00"}}