{"data":{"id":220386,"slug":"tysktalande-kundtjanstmedarbetare-till-convini-2","type":"job","title":"German-Speaking Customer Service Representative at Convini","description":"Do you want to work in a dynamic environment where service, commitment, and teamwork are at the center? Are you fluent in German, Swedish, and English and passionate about creating top-tier customer experiences? Then this might be the role for you! Convini is now looking for a German-speaking customer service representative who wants to be part of their wonderful and energetic customer service team!\n\nAbout the Role\nAs a customer service representative at Convini, you are responsible for providing excellent service to customers and consumers. You handle incoming inquiries via email, chat, and phone, and ensure that each matter is resolved efficiently, professionally, and with a personal touch. This role has a special focus on the German market, but you will also support Convini's Swedish customers and consumers. In addition to customer interactions, you will also handle other administrative and operational tasks.\nYou will be part of a wonderful and dedicated customer service team consisting of five driven and positive colleagues. Here, teamwork is essential, and the ambition is always to exceed customer expectations. In addition to your fantastic customer service colleagues, you will also work closely with many other parts of the organization to ensure the best possible customer experience.\nExamples of work tasks:\n\nHandling incoming inquiries via email, chat, and phone\n\n\nHandling accounts receivable-related matters (B2B & B2C)\n\n\nMaintenance of shared office spaces (showroom, etc.)\n\n\nEnsuring that office supplies are ordered and available in the office\n\nWe are looking for you who:\nHave completed upper secondary education\n\n\nSpeak and write German, Swedish, and English fluently\n\n\nHave at least one year of experience in a customer service role or equivalent, where customer contact was a central part of the role\n\n\nHave good system skills and are accustomed to working in different systems\n\n\nAs a person, you are:\n\nStructured and responsible, with a good ability to prioritize and drive work forward\n\n\nService-oriented and unpretentious, with a strong will and ambition to deliver fantastic customer and consumer experiences\n\n\nA positive, communicative, and relationship-building team player who helps where needed\n\n\nInitiative-taking, solution-oriented, and confident in challenging existing work methods and contributing to development in a dynamic and entrepreneurial environment\n\nOther Information\nDesired start after summer\n\n\nFull-time (8 AM\u20135 PM), permanent with an initial probationary period of 6 months\n\n\nPlacement at the head office in Solna (Fr\u00f6sundavik), with the possibility of some remote work\n\n\nSince you will be serving both Swedish and German customers, work may occur on certain Swedish holidays, depending on differences in holidays between the countries. We therefore seek someone with a flexible attitude.\nApplication\nIn this recruitment, Convini is working with Jurek Recruitment & Consulting, and you apply for the position via the announcement on Jurek's website by clicking the \"Apply Now\" button, uploading your CV, and answering a few questions. We look forward to receiving your application as soon as possible, as selection and interviews will take place on an ongoing basis. Due to GDPR, we cannot accept applications via email.\nIf you have questions about the position, you are warmly welcome to contact the responsible recruitment consultant Cecilia Str\u00e5\u00e5t at cecilia.straat@jurek.se.\nWe warmly welcome your application!\nAbout Convini\nConvini is the original and Europe's leading full-service provider of smart, unmanned food stores and coffee solutions in workplaces \u2013 good, simple, and convenient. They install, deliver, and maintain the equipment, while also offering full-scale service with baristas on-site.\nSince its founding in 1995, they have grown from Stockholm, Gothenburg, and Malm\u00f6 to now also being present in Berlin, D\u00fcsseldorf, Cologne, Essen, and Hamburg. Convini's solutions energize the workdays for hundreds of thousands of employees every day, and the range is constantly renewed with well-known brands and exciting new offerings.\nConvini delivers quality in every detail and always puts the customer's needs at the center. They take responsibility, dare to try new things, and see opportunities where others see obstacles. Here, creativity and bold ideas are encouraged \u2013 and we learn as much from successes as from mistakes.\nAt Convini, they believe in growing together. Through openness, consideration, and a good dose of joy, strong relationships are built and a work environment where people thrive, develop, and can truly make an impact.\nDo you want to help create the future of Convini \u2013 where curiosity is the spark that makes a difference?\nWe warmly welcome your application!\nJurek is a specialized partner in recruitment and consultant staffing that helps companies find the right expertise in Finance, Legal & Compliance, Banking & Insurance, HR, and Business Support. Our experienced team combines industry knowledge with a strong network to create accurate and sustainable matches. We work long-term, personally, and with high quality, to create the best possible experience for both clients and candidates.","language":"sv","is_translated":true,"title_original":"Tysktalande kundtj\u00e4nstmedarbetare till Convini","description_original":"Vill du jobba i en dynamisk milj\u00f6 d\u00e4r service, engagemang och teamk\u00e4nsla st\u00e5r i centrum? \u00c4r du flytande i tyska, svenska och engelska och brinner f\u00f6r att skapa kundupplevelser i toppklass? D\u00e5 kan det h\u00e4r vara rollen f\u00f6r dig! Till Convini s\u00f6ker vi nu en tysktalande kundtj\u00e4nstmedarbetare som vill bli en del av deras h\u00e4rliga och energiska kundtj\u00e4nstteam!\n\n Om rollen\nSom kundtj\u00e4nstmedarbetare hos Convini ansvarar du f\u00f6r att ge f\u00f6rstklassig service till kunder och konsumenter. Du hanterar inkommande \u00e4renden via mejl, chatt och telefon och s\u00e4kerst\u00e4ller att varje \u00e4rende l\u00f6ses effektivt, professionellt och med ett personligt bem\u00f6tande. Den h\u00e4r rollen har ett s\u00e4rskilt fokus p\u00e5 den tyska marknaden, men du kommer \u00e4ven att supportera Convinis svenska kunder och konsumenter. Ut\u00f6ver kunddialogen kommer du ocks\u00e5 att hantera andra administrativa och operativa uppgifter.\nDu blir en del av ett h\u00e4rligt och engagerat kundtj\u00e4nstteam best\u00e5ende av fem drivna och positiva kollegor. H\u00e4r \u00e4r sammanh\u00e5llning A och O, och ambitionen \u00e4r alltid att \u00f6vertr\u00e4ffa kundernas f\u00f6rv\u00e4ntningar. Ut\u00f6ver dina fantastiska kundtj\u00e4nstkollegor kommer du ocks\u00e5 arbeta n\u00e4ra m\u00e5nga andra delar av organisationen f\u00f6r att s\u00e4kerst\u00e4lla b\u00e4sta m\u00f6jliga kundupplevelse.\nExempel p\u00e5 arbetsuppgifter:\n\nHantering av inkommande \u00e4renden via mejl, chatt och telefon\n\n\nHantering av kundreskontrarelaterade \u00e4renden (B2B & B2C)\n\n\nUnderh\u00e5ll av gemensamma kontorsytor (showroom mm)\n\n\nS\u00e4kerst\u00e4lla att kontorsmaterial \u00e4r best\u00e4llt och finns tillg\u00e4ngligt i kontoret\n\nVi s\u00f6ker dig som:\nHar avslutad gymnasieutbildning\n\n\nTalar och skriver tyska, svenska och engelska obehindrat\n\n\nHar minst ett \u00e5rs erfarenhet av en kundtj\u00e4nstroll eller motsvarande, d\u00e4r kundkontakt varit en central del av rollen\n\n\nHar god systemvana och \u00e4r van att arbeta i olika system\n\n\nSom person \u00e4r du:\n\nStrukturerad och ansvarstagande, med god f\u00f6rm\u00e5ga att prioritera och driva arbetet fram\u00e5t\n\n\nServiceinriktad och prestigel\u00f6s, med en stark vilja och ambition att leverera fantastiska kund- och konsumentupplevelser\n\n\nEn positiv, kommunikativ och relationsskapande lagspelare som hj\u00e4lper till d\u00e4r det beh\u00f6vs\n\n\nInitiativtagande, l\u00f6sningsorienterad och trygg i att utmana befintliga arbetss\u00e4tt och bidra till utveckling i en dynamisk och entrepren\u00f6riell milj\u00f6\n\n\u00d6vrig information\n\u00d6nskad start efter sommaren\n\n\nHeltid (8-17), tillsvidare med en inledande provanst\u00e4llning p\u00e5 6 m\u00e5nader\n\n\nPlacering p\u00e5 huvudkontoret i Solna (Fr\u00f6sundavik), med m\u00f6jlighet till visst distansarbete\n\n\nD\u00e5 du kommer att serva b\u00e5de svenska och tyska kunder kan arbete f\u00f6rekomma p\u00e5 vissa svenska helgdagar, beroende p\u00e5 skillnader i helgdagar mellan l\u00e4nderna. Vi s\u00f6ker d\u00e4rf\u00f6r dig som har en flexibel inst\u00e4llning.\nAns\u00f6kan\nI den h\u00e4r rekryteringen samarbetar Convini med Jurek Recruitment & Consulting och du s\u00f6ker tj\u00e4nsten via annonsen p\u00e5 Jureks hemsida genom att klicka p\u00e5 \u201cAns\u00f6k nu\u201d-knappen, ladda upp ditt CV och svara p\u00e5 n\u00e5gra fr\u00e5gor. Vi ser fram emot att f\u00e5 din ans\u00f6kan s\u00e5 snart som m\u00f6jligt d\u00e5 urval och intervjuer kommer att ske l\u00f6pande. P\u00e5 grund av GDPR tar vi inte ta emot ans\u00f6kningar via e-post.\nVid fr\u00e5gor om tj\u00e4nsten \u00e4r du varmt v\u00e4lkommen att kontakta ansvarig rekryteringskonsult Cecilia Str\u00e5\u00e5t p\u00e5 cecilia.straat@jurek.se.\nVarmt v\u00e4lkommen med din ans\u00f6kan!\nOm Convini\nConvini \u00e4r originalet och Europas ledande helhetsleverant\u00f6r av smarta, obemannade m\u00e5ltidsbutiker och kaffel\u00f6sningar p\u00e5 arbetsplatser \u2013 gott, enkelt och bekv\u00e4mt. De installerar, levererar och sk\u00f6ter utrustningen, samtidigt som de erbjuder fullskalig service med baristor p\u00e5 plats.\nSedan starten 1995 har de vuxit fr\u00e5n Stockholm, G\u00f6teborg och Malm\u00f6 till att idag \u00e4ven finnas i Berlin, D\u00fcsseldorf, K\u00f6ln, Essen och Hamburg. Convinis l\u00f6sningar g\u00f6r arbetsdagarna mer energifyllda f\u00f6r hundratusentals medarbetare varje dag, och sortimentet f\u00f6rnyas st\u00e4ndigt med v\u00e4lk\u00e4nda varum\u00e4rken och sp\u00e4nnande nyheter.\nConvini levererar kvalitet i varje detalj och s\u00e4tter alltid kundens behov i centrum. Man tar ansvar, v\u00e5gar testa nytt och ser m\u00f6jligheter d\u00e4r andra ser hinder. H\u00e4r uppmuntras kreativitet och galna id\u00e9er \u2013 och man l\u00e4r oss lika mycket av framg\u00e5ngar som av misstag.\nHos Convini tror man p\u00e5 att v\u00e4xa tillsammans. Genom \u00f6ppenhet, omtanke och en rej\u00e4l dos gl\u00e4dje byggs starka relationer och en arbetsmilj\u00f6 d\u00e4r m\u00e4nniskor trivs, utvecklas och kan p\u00e5verka p\u00e5 riktigt.\nVill du vara med och skapa framtidens Convini \u2013 d\u00e4r nyfikenhet \u00e4r gnistan som g\u00f6r skillnad? \nVarmt v\u00e4lkommen med din ans\u00f6kan!\nJurek \u00e4r en specialiserad partner inom rekrytering och konsultuthyrning som hj\u00e4lper f\u00f6retag att hitta r\u00e4tt kompetens inom Finance, Legal & Compliance, Banking & Insurance, HR\u00a0och\u00a0Business support. V\u00e5rt erfarna team kombinerar branschkunskap med ett starkt n\u00e4tverk f\u00f6r att skapa tr\u00e4ffs\u00e4kra och h\u00e5llbara matchningar. Vi arbetar l\u00e5ngsiktigt, personligt och med h\u00f6g kvalitet, f\u00f6r att skapa b\u00e4sta m\u00f6jliga upplevelse f\u00f6r b\u00e5de kunder och kandidater.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Solna Stadshus","full_address":null,"city":"Solna","country":"SE","latitude":59.329323,"longitude":18.06858},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Jurek Recruitment & Consulting AB","postcode":"17145","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.jurek.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Jurek","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":0,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"cecilia.straat@jurek.se","images":[],"published_at":"2026-09-18T06:46:53+00:00","expires_at":"2027-03-17T23:59:59+00:00","created_at":"2026-09-19T02:59:47+00:00","updated_at":"2026-09-19T03:05:04+00:00"}}