{"data":{"id":185733,"slug":"utredare-till-patientnamnden-harnosand","type":"job","title":"Investigator for the Patient Board, H\u00e4rn\u00f6sand","description":"We are a force that binds together, holds, and develops the region. Within Region V\u00e4sternorrland, we are all part of something larger.\nAbout the Operation\nThe Patient Board's administration works on behalf of the political patient board and has an important role in strengthening patients' position as well as contributing to quality development and patient safety in health and medical care. By receiving, investigating, and analyzing feedback and complaints from patients and their relatives, we provide knowledge that can be used for improvements in care. The administration consists of five employees with different roles and competencies in investigation, case handling, and patient support activities. We are a small, stable work group characterized by close collaboration, high trust, and a shared commitment to our mission. We offer short decision-making paths, an unpretentious working approach, and good opportunities to influence the development of our operations. With us, you will be offered meaningful and varied work where you get the opportunity to combine meeting with people with qualified investigation and analysis work.\nAs an investigator, you have an important role in translating patients' and relatives' experiences into knowledge that can contribute to the development and improvement of health and medical care. Through case handling, investigation, and analysis, you contribute to identifying trends, risk areas, and development needs that provide support for both the operation's and the board's work. The role also includes close work with the political board together with the administration manager. You are responsible for preparing service reports, decision-making materials, reports, and compilations for the board's meetings, as well as presenting cases and presenting analyses and results. In this way, you become an important link between patients' experiences, the administration's work, and the board's decision-making.\nThe position offers good opportunities for development within investigation methodology, analysis, quality development, and public administration. You will gain a broad operational perspective and the opportunity to develop your skills in, among other things, board administration, case preparation, statistics, report preparation, patient safety issues, and work in a politically governed organization. We offer an individually adapted introduction where you gradually get to know the operation, the mission, and the work tasks included in the role.\nWe are looking for an investigator to join us. The position is a permanent full-time employment with entry according to agreement.\nResponsibilitiesHandle incoming feedback and complaints\nPrepare service reports, reports, and decision-making materials for the patient board\nPrepare and present cases at the board's meetings\nCompile and analyze statistics, operational data, and patients' experiences\nIdentify trends, risk areas, and improvement opportunities in care\nParticipate in the operation's planning, follow-up, and development work\nContribute to the development of routines, working methods, and quality work\nQualificationsWe are looking for someone whoHolds a degree in social sciences or law, or alternatively other university education that the employer deems suitable for the position\nHas very good knowledge of Swedish and English in speech and writing\nIt is meritorious if youHave previous work experience as a case handler\nHave previous experience working as an investigator within public administration\nHave at least 2 years of work experience in administration\nHave experience working with Microsoft Excel\nHave experience writing reports and communicating results and conclusions in a clear, pedagogical, and target-group adapted manner\nHave knowledge of AI\nHave experience with investigation and development work focusing on using data to drive development\nTo succeed in the role, we believe you have these personal characteristicsInitiative-taking\nSelf-driven\nJudgment\nCreative\n\nRegion V\u00e4sternorrland\nWith approximately 7,000 employees and over 200 professions, we at Region V\u00e4sternorrland are responsible for several of the operations that are most important for residents' ability to participate in society. Here, your knowledge and commitment make a difference in everything from health and medical care to culture, environment, and sustainability. Become part of a team where everyone is needed. Together for a growing V\u00e4sternorrland.\nFor many years, the region has been working to create conditions for contributing to healthy and well-being employees. Your wellbeing and satisfaction are important to us. One of our many benefits is that we offer 5,000 kronor per year in wellness benefits. We apply individual salary setting according to applicable collective agreements. Read more about Region V\u00e4sternorrland, our benefits, and what it is like to work with us: Region V\u00e4sternorrland - Working at Region V\u00e4sternorrland (rvn.se).\nWithin Region V\u00e4sternorrland, a number of positions are placed in security class and security vetting may therefore be conducted. We have done our part for recruitment and therefore decline contact from advertising sellers or other sellers of recruitment services.\nSelection and interviews are ongoing. We warmly welcome your application!","language":"sv","is_translated":true,"title_original":"Utredare till Patientn\u00e4mnden, H\u00e4rn\u00f6sand","description_original":"Vi \u00e4r en kraft som binder ihop, h\u00e5ller samman och utvecklar l\u00e4net. Inom Region V\u00e4sternorrland \u00e4r vi alla en del av n\u00e5got st\u00f6rre. \nOm verksamheten\nPatientn\u00e4mndens f\u00f6rvaltning arbetar p\u00e5 uppdrag av den politiska patientn\u00e4mnden och har en viktig roll i att st\u00e4rka patienternas st\u00e4llning samt bidra till kvalitetsutveckling och patients\u00e4kerhet i h\u00e4lso- och sjukv\u00e5rden. Genom att ta emot, utreda och analysera synpunkter och klagom\u00e5l fr\u00e5n patienter och n\u00e4rst\u00e5ende bidrar vi med kunskap som kan anv\u00e4ndas f\u00f6r f\u00f6rb\u00e4ttringar i v\u00e5rden. F\u00f6rvaltningen best\u00e5r av fem medarbetare med olika roller och kompetenser inom utredning, handl\u00e4ggning och st\u00f6dpersonsverksamhet. Vi \u00e4r en liten, stabil arbetsgrupp som pr\u00e4glas av n\u00e4ra samarbete, h\u00f6g tillit och ett gemensamt engagemang f\u00f6r v\u00e5rt uppdrag. Hos oss finns korta beslutsv\u00e4gar, ett prestigel\u00f6st arbetss\u00e4tt och goda m\u00f6jligheter att p\u00e5verka verksamhetens utveckling. Hos oss erbjuds du ett meningsfullt och omv\u00e4xlande arbete d\u00e4r du f\u00e5r m\u00f6jlighet att kombinera m\u00f6tet med m\u00e4nniskor med kvalificerat utrednings- och analysarbete.\nSom utredare har du en viktig roll i att oms\u00e4tta patienters och n\u00e4rst\u00e5endes erfarenheter till kunskap som kan bidra till utveckling och f\u00f6rb\u00e4ttring av h\u00e4lso- och sjukv\u00e5rden. Genom handl\u00e4ggning, utredning och analys bidrar du till att identifiera trender, riskomr\u00e5den och utvecklingsbehov som ger st\u00f6d f\u00f6r b\u00e5de verksamhetens och n\u00e4mndens arbete. I rollen ing\u00e5r \u00e4ven ett n\u00e4ra arbete med den politiska n\u00e4mnden tillsammans med f\u00f6rvaltningschef. Du ansvarar f\u00f6r att ta fram tj\u00e4nsteutl\u00e5tanden, beslutsunderlag, rapporter och sammanst\u00e4llningar till n\u00e4mndens sammantr\u00e4den samt f\u00f6redrar \u00e4renden och presenterar analyser och resultat. P\u00e5 s\u00e5 s\u00e4tt blir du en viktig l\u00e4nk mellan patienternas erfarenheter, f\u00f6rvaltningens arbete och n\u00e4mndens beslutsfattande.\nTj\u00e4nsten erbjuder goda m\u00f6jligheter till utveckling inom utredningsmetodik, analys, kvalitetsutveckling och offentlig f\u00f6rvaltning. Du f\u00e5r ett brett verksamhetsperspektiv och m\u00f6jlighet att utveckla din kompetens inom bland annat n\u00e4mndsadministration, \u00e4rendeberedning, statistik, rapportframtagning, patients\u00e4kerhetsfr\u00e5gor och arbete i en politiskt styrd organisation. Vi erbjuder en individuellt anpassad introduktion d\u00e4r du successivt f\u00e5r l\u00e4ra k\u00e4nna verksamheten, uppdraget och de arbetsuppgifter som ing\u00e5r i rollen.\nVi s\u00f6ker en utredare till oss. Tj\u00e4nsten avser en tillsvidareanst\u00e4llning p\u00e5 heltid med tilltr\u00e4de enligt \u00f6verenskommelse.\nArbetsuppgifterHandl\u00e4gga inkomna synpunkter och klagom\u00e5l\nTa fram tj\u00e4nsteutl\u00e5tanden, rapporter och beslutsunderlag till patientn\u00e4mnden\nBereda och f\u00f6redra \u00e4renden inf\u00f6r n\u00e4mndens sammantr\u00e4den\nSammanst\u00e4lla och analysera statistik, verksamhetsdata och patienters erfarenheter\nIdentifiera trender, riskomr\u00e5den och f\u00f6rb\u00e4ttringsm\u00f6jligheter i v\u00e5rden\nDelta i verksamhetens planerings-, uppf\u00f6ljnings- och utvecklingsarbete\nMedverka i utvecklingen av rutiner, arbetss\u00e4tt och kvalitetsarbete\nKvalifikationerVi s\u00f6ker dig somHar samh\u00e4llsvetenskaplig eller juridisk examen, alternativt annan h\u00f6gskoleutbildning som arbetsgivaren bed\u00f6mer som l\u00e4mplig f\u00f6r tj\u00e4nsten\nHar mycket god kunskap i svenska och engelska i tal och skrift\nDet \u00e4r meriterande om duHar tidigare arbetslivserfarenhet som handl\u00e4ggare\nHar tidigare erfarenhet av att arbeta som utredare inom offentlig f\u00f6rvaltning\nHar minst 2 \u00e5rs arbetslivserfarenhet inom f\u00f6rvaltning\nHar erfarenhet av att arbeta med Microsoft Excel\nHar erfarenhet av att skriva rapporter och att p\u00e5 ett tydligt, pedagogiskt och m\u00e5lgruppsanpassat s\u00e4tt kommunicera resultat och slutsatser\nHar kunskaper om AI\nHar erfarenhet av att arbeta med utrednings- och utvecklingsarbete med fokus p\u00e5 att anv\u00e4nda data f\u00f6r att driva utveckling\nF\u00f6r att lyckas i rollen tror vi att du har dessa personliga egenskaperInitiativtagande\nSj\u00e4lvg\u00e5ende\nOmd\u00f6me\nKreativ\n\nRegion V\u00e4sternorrland\nMed cirka 7000 medarbetare och \u00f6ver 200 yrken ansvarar vi p\u00e5 Region V\u00e4sternorrland f\u00f6r flera av de verksamheter som \u00e4r allra viktigast f\u00f6r inv\u00e5narnas m\u00f6jlighet att delta i samh\u00e4llet. H\u00e4r g\u00f6r din kunskap och ditt engagemang skillnad inom allt fr\u00e5n h\u00e4lso- och sjukv\u00e5rd till kultur, milj\u00f6 och h\u00e5llbarhet. Bli en del av ett lag d\u00e4r alla beh\u00f6vs. Tillsammans f\u00f6r ett v\u00e4xande V\u00e4sternorrland.\u00a0\nRegionen arbetar sedan m\u00e5nga \u00e5r med att skapa f\u00f6ruts\u00e4ttningar f\u00f6r att bidra till friska och h\u00e4lsosamma medarbetare. Att du m\u00e5r bra och trivs \u00e4r viktigt f\u00f6r oss. En av v\u00e5ra m\u00e5nga f\u00f6rm\u00e5ner \u00e4r att vi erbjuder 5000 kronor per \u00e5r i friskv\u00e5rdsbidrag. Vi till\u00e4mpar individuell l\u00f6nes\u00e4ttning enligt g\u00e4llande kollektivavtal. L\u00e4s mer om Region V\u00e4sternorrland, v\u00e5ra f\u00f6rm\u00e5ner och hur det \u00e4r att jobba tillsammans med oss: Region V\u00e4sternorrland - Att jobba i Region V\u00e4sternorrland (rvn.se).\nInom Region V\u00e4sternorrland \u00e4r ett antal tj\u00e4nster placerade i s\u00e4kerhetsklass och s\u00e4kerhetspr\u00f6vning kan d\u00e4rf\u00f6r komma att ske. Vi har gjort v\u00e5rt medieval f\u00f6r rekrytering och undanber oss d\u00e4rf\u00f6r kontakt med annonss\u00e4ljare eller andra s\u00e4ljare av rekryteringstj\u00e4nster.\nUrval och intervjuer sker l\u00f6pande. Varmt v\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Storgatan 1","full_address":null,"city":"H\u00e4rn\u00f6sand","country":"SE","latitude":62.3857804,"longitude":17.3294368},"metadata":{"region":"V\u00e4sternorrlands l\u00e4n","duration":"Tills vidare","employer":"REGION V\u00c4STERNORRLAND","postcode":"87185","positions":1,"profession":"Handl\u00e4ggare, offentlig f\u00f6rvaltning\/Utredare, offentlig f\u00f6rvaltning","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.rvn.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Marl\u00e9ne Jonsson","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Region V\u00e4sternorrland","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":7,"ai_views_count":5,"bot_views_count":0,"ai_vendor_counts":{"other":2,"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+4661180267","owner_email":"marlene.jonsson@rvn.se","images":[],"published_at":"2026-09-03T11:55:29+00:00","expires_at":"2026-09-22T23:59:59+00:00","created_at":"2026-09-04T03:19:44+00:00","updated_at":"2026-09-16T02:47:05+00:00"}}