{"data":{"id":168941,"slug":"verksamhetsanalytiker-med-inriktning-kapacitetsplanering","type":"job","title":"Business Analyst - Capacity Planning","description":"Unit Mission\nThe Business Operations area VO In contributes to the Swedish Public Employment Service's goal of shorter time to employment and reduced incorrect payments.\nWithin the National Assessment and Planning department, the Business Support unit and the Staffing and Business Analysis sections are responsible for resource planning, scheduling, and business analysis within the mediation activities' remote meetings for VO Initial Support and VO Coordinated Support. The assignment includes capacity planning, forecasting, optimized scheduling, and monitoring of operational goals and results.\nStaffing and Business Analysis Section - Mission and Responsibility\nOur overarching and long-term assignment is to manage the resource planning process, capacity plan, and forecasting. We deliver optimized schedules, daily management and monitoring of service levels to take any necessary actions, and provide important production support for operations. We analyze and monitor operational goals and results in continuous learning and improvement work.\nJob Description\nAs a qualified analyst in forecasting and business analysis, you are responsible for developing and improving forecasts for customer meetings across different channels and time horizons. You work with retrieving and analyzing statistics from multiple systems, conducting impact analyses, and producing reports that support both operational activities and strategic decision-making within the organization.\nThe role also involves representing the section in contexts where data and analysis are discussed. To succeed, you need a structured working approach, strong ability to prioritize and lead analysis assignments toward goals, and enjoy collaboration and continuous learning in a changing environment.\nMain Responsibilities (may vary based on emerging operational needs):\nDevelop forecasts for customer meetings across different channels and time perspectives\nRetrieve and analyze statistics from multiple operational systems\nCreate standard reports for operational and strategic decision-making\nConduct analyses, simulations, and impact assessments related to staffing and resource planning\nPresent data and analyses to managers, leadership groups, and other stakeholders\nMaintain ongoing dialogue with colleagues about results, development areas, and improvements in planning and analysis work\n\nWhat We Offer\nThis is a permanent full-time position beginning with a six-month probationary period.\nThe position is geographically unrestricted, but you need to be located near one of the Swedish Public Employment Service's offices in the country.\nIn this role, we offer the opportunity to work remotely up to 49 percent on an annual basis.\nWe offer favorable vacation agreements, flexible working hours, wellness benefits during work time, and wellness contributions. Our workplace consists of over 11,000 competent and engaged employees. Through collaboration and openness to new perspectives, we develop as individuals and as an organization. Together, we unlock opportunities that get Sweden working.\nBasic Requirements for the Position\nHigher education in political science, organization, or equivalent experience that the employer deems comparable\nExperience interpreting data, identifying connections in complex flows, and translating analysis into practical decisions in daily planning\nAdvanced and many years of system knowledge in Excel, Power Point, WFM Calabrio, Telia ACE, Click Sense, and ACE BI or other tools used in the support process\nDocumented good knowledge of\/in organization, coordination, analyses, monitoring, and operational management acquired through experience or education\nVery strong ability to express yourself in Swedish, both verbally and in writing.\n\nAdditional Merits for the Position\nExperience from customer meeting processes and having worked in Workforce Management processes, such as WFM planner or with Real Time management.\n2+ years as a WFM analyst or in a business analyst role\nExperience with the employment service's work processes for understanding the operations.\n\nThe public sector values guide us in our daily work. As an employee with us, you are expected to work fairly, impartially, and with high integrity, and to contribute to maintaining and strengthening trust in our agency.\nBeyond this, you have the personal ability and aptitude to work in accordance with the Swedish Public Employment Service's employee criteria:\nResponsibility - take responsibility for your work, collaborate, and contribute to a good work environment.\nInitiative - take action, contribute to improvements, and manage change.\nResults-focused - plan, follow up, and contribute to operational benefit and results.\nApplication\nWelcome to submit your application by September 7, 2026.\nYou apply by clicking the \"Apply\" button. Attach your CV and a cover letter where you describe why you are applying for the position, as well as grades\/certificates that support the requirements for education and\/or work experience in your application.\nAt the Swedish Public Employment Service, we apply an evidence-based recruitment process. You can read more about our recruitment process on our website Jobba hos oss - Arbetsf\u00f6rmedlingen (arbetsformedlingen.se)\nSelection tests may be included in our recruitment process and we will provide you with more information about the process via email after the application deadline has passed.\nWe actively work to be an agency free from discrimination. It is important to us that all competence is utilized and we welcome all applicants. We view it positively if you have knowledge of any of our national minority languages.","language":"sv","is_translated":true,"title_original":"Verksamhetsanalytiker med inriktning kapacitetsplanering","description_original":"Enhetens uppdrag\nVerksamhetsomr\u00e5det VO In bidrar till Arbetsf\u00f6rmedlingens m\u00e5l om kortare tid till arbete och minskade felaktiga utbetalningar.\nInom avdelningen Nationell Bed\u00f6mning och planering ansvarar enheten Verksamhetsn\u00e4ra st\u00f6d samt sektionerna Bemanning och verksamhetsanalys f\u00f6r resursplanering, schemal\u00e4ggning och verksamhetsanalys inom f\u00f6rmedlingsverksamhetens distansm\u00f6ten f\u00f6r VO Inledande st\u00f6d och VO Samordnat st\u00f6d. Uppdraget omfattar kapacitetsplanering, prognostisering, optimerad schemal\u00e4ggning samt uppf\u00f6ljning av verksamhetens m\u00e5l och resultat.\nSektionen Bemanning och Verksamhetsanalys uppdrag och ansvar\nV\u00e5rt \u00f6vergripande och l\u00e5ngsiktiga uppdrag \u00e4r att ansvara f\u00f6r resursplaneringsprocessen, kapacitetsplan och prognostisering. Vi levererar optimerade scheman, daglig hantering och \u00f6vervakning av serviceniv\u00e5er f\u00f6r att vidta eventuella \u00e5tg\u00e4rder\u200b och \u00e4r ett viktigt produktionsst\u00f6d f\u00f6r verksamheten. Vi analyserar och f\u00f6ljer upp verksamhetens m\u00e5l och resultat i det st\u00e4ndiga l\u00e4randet och f\u00f6rb\u00e4ttringsarbetet.\u00a0\nBeskrivning av tj\u00e4nsten\nSom kvalificerad handl\u00e4ggare inom prognos och verksamhetsanalys ansvarar du f\u00f6r att ta fram och utveckla prognoser f\u00f6r kundm\u00f6ten i olika kanaler och tidshorisonter. Du arbetar med att h\u00e4mta och analysera statistik fr\u00e5n flera system, genomf\u00f6ra konsekvensanalyser och ta fram rapporter som st\u00f6djer b\u00e5de den operativa verksamheten och strategiska beslut inom organisationen.\nRollen inneb\u00e4r ocks\u00e5 att representera sektionen i sammanhang d\u00e4r data och analys diskuteras. F\u00f6r att lyckas beh\u00f6ver du ha ett strukturerat arbetss\u00e4tt, god f\u00f6rm\u00e5ga att prioritera och leda analysuppdrag i m\u00e5l, samt trivas med samarbete och kontinuerligt l\u00e4rande i en f\u00f6r\u00e4nderlig milj\u00f6.\nHuvudsakliga arbetsuppgifter (kan komma att variera utifr\u00e5n de behov som uppst\u00e5r i verksamheten):\nTa fram prognoser f\u00f6r kundm\u00f6ten i olika kanaler och tidsperspektiv\nH\u00e4mta och analysera statistik fr\u00e5n flera verksamhetssystem\nSkapa standardrapporter f\u00f6r operativa och strategiska beslut\nGenomf\u00f6ra analyser, simuleringar och konsekvensbed\u00f6mningar kopplade till bemanning och resursplanering\nPresentera data och analyser f\u00f6r chefer, ledningsgrupper och andra intressenter\nHa l\u00f6pande dialog med kollegor om utfall, utvecklingsomr\u00e5den och f\u00f6rb\u00e4ttringar i planering och analysarbete\n\nV\u00e5rt erbjudande\nTj\u00e4nsten \u00e4r en tillsvidareanst\u00e4llning p\u00e5 heltid som inleds med sex m\u00e5naders provanst\u00e4llning.\nPlaceringen av tj\u00e4nsten \u00e4r geografiskt obunden, men du beh\u00f6ver ha n\u00e4rhet till n\u00e5gon av Arbetsf\u00f6rmedlingens kontor i landet.\u00a0\nI denna tj\u00e4nst erbjuder vi m\u00f6jlighet att arbeta p\u00e5 distans upp till 49 procent p\u00e5 \u00e5rsbasis.\nVi erbjuder f\u00f6rm\u00e5nliga semesteravtal, m\u00f6jlighet till flextid, friskv\u00e5rd p\u00e5 arbetstid samt friskv\u00e5rdsbidrag. V\u00e5r arbetsplats best\u00e5r av \u00f6ver 11 000 kompetenta och engagerade medarbetare. Genom att samarbeta och vara \u00f6ppna f\u00f6r nya perspektiv utvecklas vi som individer och verksamhet. Tillsammans frig\u00f6r vi m\u00f6jligheter som f\u00e5r Sverige i arbete.\nGrundl\u00e4ggande krav f\u00f6r tj\u00e4nsten\nH\u00f6gskoleutbildning med inriktning mot statsvetenskap, organisation eller motsvarande erfarenhet som arbetsgivaren bed\u00f6mer som likv\u00e4rdig\nErfarenhet av att tolka data, se samband i komplexa fl\u00f6den och oms\u00e4tta analys till praktiska beslut i den dagliga planeringen\nAvancerad och m\u00e5ng\u00e5rig systemkunskap i Excel, Power Point, WFM Calabrio, Telia ACE, Click Sence och ACE BI eller andra verktyg som anv\u00e4nds i st\u00f6dprocessen\nDokumenterat goda kunskaper om\/av organisation, samordning, analyser, uppf\u00f6ljning och verksamhetsstyrning f\u00f6rv\u00e4rvat genom erfarenheter eller utbildning\nMycket god f\u00f6rm\u00e5ga att uttrycka dig p\u00e5 svenska i tal och skrift.\u00a0\n\n\u00d6vriga meriter f\u00f6r tj\u00e4nsten\nErfarenhet fr\u00e5n kundm\u00f6tesprocesser och att ha verkat i Workforce Management process, som WFM-planerare eller med Real Time management.\n2 + \u00e5r i som WFM analyst eller i en verksamhetsanalytikerroll\nErfarenhet av f\u00f6rmedlingsverksamhetens arbetsprocesser f\u00f6r en f\u00f6rst\u00e5else f\u00f6r verksamheten.\n\nDen statliga v\u00e4rdegrunden guidar oss i v\u00e5rt dagliga arbete. Som anst\u00e4lld hos oss f\u00f6rv\u00e4ntas du arbeta r\u00e4ttvist, opartiskt och med h\u00f6g integritet, samt bidra till att uppr\u00e4tth\u00e5lla och st\u00e4rka f\u00f6rtroendet f\u00f6r v\u00e5r myndighet. \u00a0\nUt\u00f6ver detta har du personlig f\u00f6rm\u00e5ga och fallenhet att arbeta i enlighet med Arbetsf\u00f6rmedlingens medarbetarkriterier:\nAnsvarstagande \u2013 ta ansvar f\u00f6r ditt arbete, samarbeta och bidra till en god arbetsmilj\u00f6.\nHandlingskraftig \u2013 ta initiativ, bidra till f\u00f6rb\u00e4ttringar och hantera f\u00f6r\u00e4ndringar.\nResultatfokuserad \u2013 planera, f\u00f6lja upp och bidra till verksamhetsnytta och resultat.\nAns\u00f6kan\nV\u00e4lkommen med din ans\u00f6kan senast 7\/9 2026.\nDu ans\u00f6ker genom att klicka p\u00e5 knappen \u201dans\u00f6k\u201d Bifoga ditt CV och ett personligt brev d\u00e4r du beskriver varf\u00f6r du s\u00f6ker jobbet, samt betyg\/intyg som styrker kraven om utbildning och\/eller arbetslivserfarenhet i din ans\u00f6kan.\nP\u00e5 Arbetsf\u00f6rmedlingen till\u00e4mpas en evidensbaserad rekryteringsprocess. Du kan l\u00e4sa mer om v\u00e5r rekryteringsprocess p\u00e5 v\u00e5r hemsida Jobba hos oss - Arbetsf\u00f6rmedlingen (arbetsformedlingen.se)\nUrvalstest kan f\u00f6rekomma i v\u00e5r rekryteringsprocess och vi kommer ge dig mer information om processen via e-post efter ans\u00f6kningstiden g\u00e5tt ut.\nVi arbetar aktivt f\u00f6r att vara en myndighet fri fr\u00e5n diskriminering. Det \u00e4r viktigt f\u00f6r oss att all kompetens tas tillvara och vi v\u00e4lkomnar alla s\u00f6kande. Vi ser positivt p\u00e5 om du har kunskaper i n\u00e5got av v\u00e5ra nationella minoritetsspr\u00e5k.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Ospecificerad arbetsort","full_address":null,"city":"Ospecificerad arbetsort","country":"SE","latitude":59.368877,"longitude":18.008434},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Arbetsf\u00f6rmedlingen","postcode":"00000","positions":1,"profession":"Verksamhetsanalytiker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/arbetsformedlingen.se\/om-oss\/jobba-hos-oss","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Joel Rydstr\u00f6m, Rekryteringspartner","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Arbetsf\u00f6rmedlingen, VO Inledande st\u00f6d, Enheten Verksamhetsn\u00e4ra st\u00f6d","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"joel.rydstrom@arbetsformedlingen.se","images":[],"published_at":"2026-08-24T08:57:25+00:00","expires_at":"2026-09-07T23:59:59+00:00","created_at":"2026-08-25T02:59:33+00:00","updated_at":"2026-08-25T03:37:31+00:00"}}