{"data":{"id":175402,"slug":"verksamhetskonsult-med-kundfokus","type":"job","title":"Business Consultant with Customer Focus","description":"Do you want to be part of a knowledgeable and solution-oriented customer team that is passionate about supporting customers in our custom-developed software?\nOur systems simplify administration for congregations and one of Sweden's most important, yet least known, logistics processes - what happens after a person passes away.\nAlthough our business is directed toward religious congregations, we are completely independent and operate like any other company. However, we believe that congregations' activities are important for us as a society and as individuals. Without Vitec Samfundssystem, parts of congregations and Swedish funeral services would come to a halt. Now we're looking for you to join our team!\nAbout the Role\nAs a business consultant with us, you'll be part of our customer department, which consists of eleven people split across two teams. You'll be part of the team working with software for cemetery administration, booking, and record-keeping within our product families FAS, LabOra, and our new web-based system series Admino.\nWe're undergoing a major transition to Admino. Over the coming years, customers within the team's system areas will migrate from our system series FAS and LabOra to Admino. This involves a large number of conversions and migrations where you'll play an important role in preparing, executing, and ensuring quality in these transitions. The work requires you to be able to work in a structured, careful, and efficient manner, while we also want to create a smooth transition and a secure customer experience at every step.\nAnother large and important part of the role is customer support. You'll help our customers daily with questions about system functions and usage, primarily via phone and our case management system. During the transition to Admino, you'll also provide support across multiple systems within the same system area. This requires that you find it easy to understand different systems, enjoy problem-solving, and are comfortable helping customers find the right solution.\nYour Tasks\n\nSupport our customers in their daily work, via phone and email, by guiding them through software functions and assisting with business-related questions\n\n\nParticipate in developing internal working methods and web support\n\n\nPrepare, execute, and ensure quality in conversions and migrations from FAS and LabOra to Admino\n\n\nTest systems on an ongoing basis in connection with new development\n\n\nConduct shorter consulting assignments (usually 1\u20134 hours), primarily remotely\n\n\nEventually conduct customer training, primarily via webinar but also on-site when needed, which involves limited travel\n\n\nContribute to additional sales by identifying customer needs\n\n\nYour Profile\nWe're looking for you to:\n\nHave an interest in systems and digital working methods\n\n\nFind it easy to understand how different systems and functions relate to each other\n\n\nBe pedagogical and enjoy helping others\n\n\nBe solution-oriented, careful and structured, with the ability to work efficiently and intelligently\n\n\nHave good communication skills and enjoy customer contact\n\n\nMeritorious:\n\nExperience in a support or consultant role\n\n\nExperience working with case management systems\n\n\nExperience with system changes, migrations, or conversions\n\n\nKnowledge of congregation and\/or funeral services operations\n\n\nSince our customers are located in Sweden, you need to speak and write Swedish fluently.\nWhy Vitec Samfundssystem?\nWith us, you'll work in a stable company with strong team spirit, where technology and social benefit go hand in hand. We value collaboration, engagement, and a helpful culture \u2013 together, we succeed.\nPractical Information\nLocation: Lund Scope: Full-time Start: By agreement Last application date: 2026-09-16, but please submit your application today as we review applications on an ongoing basis and the position may be filled before the deadline.\nWant to know more? Feel free to contact the recruiting manager: Julia Almevi Munther \ud83d\udce7 julia.almevimunther@vitecsoftware.com \ud83d\udcde 046-276 53 47\nAbout Vitec Samfundssystem\nVitec Samfundssystem develops specialized software for customers in the church market, business, and public sector. We currently have 33 employees in Stockholm and Lund working with product development, customer support, and sales. The company is part of Vitec Software Group. Learn more about us and our products at www.samfundssystem.se\nAbout Vitec Software Group\nVitec is a leader in Vertical Market Software in the Nordic region. We develop and deliver standard programs for various niches. Vitec grows through acquisitions of well-managed and established software companies. The group's overarching processes combined with employees' deep knowledge of the customer's local market create good conditions for value creation and continued innovation. Vitec has over 1,850 employees, is listed on Nasdaq Stockholm, and generated revenue of 3,663 million kronor in 2025. Learn more about us at www.vitecsoftware.com.","language":"sv","is_translated":true,"title_original":"Verksamhetskonsult med kundfokus","description_original":"Vill du vara en del av ett kunnigt och l\u00f6sningsorienterat kundteam som brinner f\u00f6r att st\u00f6tta kunder i v\u00e5ra egenutvecklade programvaror?\nV\u00e5ra system f\u00f6renklar samfundens administration och en av Sveriges viktigaste, men minst k\u00e4nda, logistikprocesser - det som h\u00e4nder efter att en m\u00e4nniska avlider.\n\u00c4ven om v\u00e5r verksamhet riktar sig mot religi\u00f6sa samfund s\u00e5 \u00e4r vi helt frist\u00e5ende och fungerar som vilket bolag som helst. D\u00e4remot tycker vi att samfundens verksamheter \u00e4r viktiga f\u00f6r oss som samh\u00e4lle och individer. F\u00f6r utan Vitec Samfundssystem stannar delar av samfunden och den svenska begravningsverksamheten.  Nu s\u00f6ker vi dig som vill bli en del av v\u00e5rt team!\nOm rollen\nSom verksamhetskonsult hos oss blir du en del av kundavdelningen, som best\u00e5r av elva personer f\u00f6rdelade p\u00e5 tv\u00e5 team. Du kommer att ing\u00e5 i teamet som arbetar med programvaror f\u00f6r kyrkog\u00e5rdsadministration, bokning och diarief\u00f6ring inom v\u00e5ra produktfamiljer FAS, LabOra och v\u00e5r nya webbaserade systemserie Admino.\nVi befinner oss i en omfattande \u00f6verg\u00e5ng till Admino. Under de kommande \u00e5ren ska kunderna inom teamets systemomr\u00e5den migreras fr\u00e5n v\u00e5ra systemserier FAS och LabOra till Admino. Det inneb\u00e4r ett stort antal konverteringar och migreringar d\u00e4r du kommer att ha en viktig roll i att f\u00f6rbereda, genomf\u00f6ra och kvalitetss\u00e4kra \u00f6verg\u00e5ngarna. Arbetet kr\u00e4ver att du kan arbeta strukturerat, noggrant och effektivt, samtidigt som vi vill skapa en smidig \u00f6verg\u00e5ng och ett tryggt kundm\u00f6te i varje steg.\nEn annan stor och viktig del av rollen \u00e4r kundsupport. Du kommer dagligen att hj\u00e4lpa v\u00e5ra kunder med fr\u00e5gor om systemens funktioner och anv\u00e4ndning, fr\u00e4mst via telefon och v\u00e5rt \u00e4rendehanteringssystem. Under \u00f6verg\u00e5ngen till Admino kommer du dessutom att ge support i flera system inom samma systemomr\u00e5de. Det st\u00e4ller krav p\u00e5 att du har l\u00e4tt f\u00f6r att s\u00e4tta dig in i och f\u00f6rst\u00e5 olika system, tycker om probleml\u00f6sning och trivs med att hj\u00e4lpa kunder att hitta r\u00e4tt l\u00f6sning.\nDina arbetsuppgifter\n\nSt\u00f6tta v\u00e5ra kunder i deras dagliga arbete, via telefon och mejl, genom att guida i programvarans funktioner och hj\u00e4lpa till med verksamhetsrelaterade fr\u00e5gor\n\n\nDelta i arbetet med att utveckla interna arbetss\u00e4tt och webbsupport\n\n\nF\u00f6rbereda, genomf\u00f6ra och kvalitetss\u00e4kra konverteringar och migreringar fr\u00e5n FAS och LabOra till Admino\n\n\nTesta systemen l\u00f6pande i samband med nyutveckling\n\n\nGenomf\u00f6ra kortare konsultuppdrag (oftast 1\u20134 timmar), huvudsakligen p\u00e5 distans\n\n\nP\u00e5 sikt h\u00e5lla kundutbildningar, fr\u00e4mst via webbinarium men \u00e4ven p\u00e5 plats vid behov, vilket inneb\u00e4r resor i mindre omfattning\n\n\nBidra till merf\u00f6rs\u00e4ljning genom att identifiera kundbehov\n\n\nDin profil\nVi s\u00f6ker dig som:\n\nHar ett intresse f\u00f6r system och digitala arbetss\u00e4tt\n\n\nHar l\u00e4tt f\u00f6r att s\u00e4tta dig in i och f\u00f6rst\u00e5 hur olika system och funktioner h\u00e4nger ihop\n\n\n\u00c4r pedagogisk och trivs med att hj\u00e4lpa andra\n\n\n\u00c4r l\u00f6sningsorienterad, noggrann och strukturerad och har f\u00f6rm\u00e5ga att arbeta effektivt och smart\n\n\nHar god kommunikativ f\u00f6rm\u00e5ga och gillar kundkontakt\n\n\nMeriterande:\n\nErfarenhet av support- eller konsultroll\n\n\nErfarenhet av arbete i \u00e4rendehanteringssystem\n\n\nErfarenhet av systembyten, migreringar eller konverteringar\n\n\nKunskap om f\u00f6rsamlings- och\/eller begravningsverksamhet\n\n\nEftersom v\u00e5ra kunder finns i Sverige beh\u00f6ver du tala och skriva svenska obehindrat.\nVarf\u00f6r Vitec Samfundssystem?\nHos oss f\u00e5r du arbeta i ett stabilt bolag med stark laganda, d\u00e4r teknik och samh\u00e4llsnytta g\u00e5r hand i hand. Vi v\u00e4rdes\u00e4tter samarbete, engagemang och en hj\u00e4lpsam kultur \u2013 h\u00e4r lyckas vi tillsammans.\nPraktisk information\nPlats: Lund Omfattning: Heltid Start: Enligt \u00f6verenskommelse Sista ans\u00f6kningsdag: 2026-09-16, men skicka g\u00e4rna ans\u00f6kan redan idag eftersom vi g\u00e5r igenom urvalet l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag.\nVill du veta mer? Kontakta g\u00e4rna rekryterande chef: Julia Almevi Munther \ud83d\udce7 julia.almevimunther@vitecsoftware.com \ud83d\udcde 046-276 53 47\nOm Vitec Samfundssystem\nVitec Samfundssystem utvecklar nischade programvaror f\u00f6r kunder inom kyrkomarknaden, n\u00e4ringslivet och offentlig sektor. Vi \u00e4r idag 33 medarbetare i Stockholm och Lund som arbetar med produktutveckling, kundst\u00f6d och f\u00f6rs\u00e4ljning. Bolaget ing\u00e5r i Vitec Software Group. L\u00e4s mer om oss och v\u00e5ra produkter p\u00e5 www.samfundssystem.se\nOm Vitec Software Group\nVitec \u00e4r ledande inom Vertical Market Software i Norden. Vi utvecklar och levererar standardprogram f\u00f6r olika nischer. Vitec v\u00e4xer genom f\u00f6rv\u00e4rv av v\u00e4lsk\u00f6tta och etablerade programvarubolag.  Koncernens \u00f6vergripande processer tillsammans med medarbetarnas djupa kunskap om kundens lokala marknad skapar goda f\u00f6ruts\u00e4ttningar f\u00f6r f\u00f6r\u00e4dling och fortsatt innovation. Vitec har \u00f6ver 1 850 medarbetare, \u00e4r noterat p\u00e5 Nasdaq Stockholm och omsatte 3 663 miljoner kronor \u00e5r 2025.  L\u00e4s mer om oss p\u00e5 www.vitecsoftware.com.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Hedvig M\u00f6llers gata 12","full_address":null,"city":"Lund","country":"SE","latitude":55.689280101039,"longitude":13.197677783478},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"Vitec Software Group AB (publ)","postcode":"22355","positions":1,"profession":"Verksamhetskonsult, IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobs.vitecsoftware.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Vitec in Sweden","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":6,"ai_vendor_counts":{"other":2,"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"046-276 53 47","owner_email":"julia.almevimunther@vitecsoftware.com","images":[],"published_at":"2026-08-27T15:37:04+00:00","expires_at":"2026-09-16T23:59:59+00:00","created_at":"2026-08-28T03:18:51+00:00","updated_at":"2026-09-01T02:45:44+00:00"}}