{"data":{"id":221886,"slug":"verksamhetsspecialist-inom-ground-handling-till-visby-airport","type":"job","title":"Operations Specialist in Ground Handling at Visby Airport","description":"As an Operations Specialist in Ground Handling at Visby Airport, you will have a key role in ensuring high-quality service delivery and serve as the airport's primary contact person for our airline customers. The role combines operations development, quality management, and close customer collaboration.\n What does the role involve? You will be locally responsible for Ground Handling matters and serve as the airport's main point of contact with our airlines. An important part of the role is to monitor our service delivery, manage deviations, and work together with customers for continuous improvements. You are responsible for ensuring that our processes are efficient, meet regulatory requirements, and create value for both operations and our customers.\nYour responsibilities include:\n\ncoordinating implementation and follow-up of new and existing customers\n\n\nestablishing, implementing, and monitoring SGHA (Standard Ground Handling Agreement) and SLA (Service Level Agreement)\n\n\nanalyzing processes, identifying improvement areas, and ensuring current procedures are in place\n\n\nplanning and conducting self-audits, inspections, and monitoring trends and results within Ground Handling\n\n\nparticipating in quality meetings with airlines and relevant forums within operations\n\n\nWho are you? You are an initiative-taking and well-organized person who enjoys driving development and creating results together with others. You have experience building and developing strong relationships with customers or other external partners. The role involves many points of contact, which means you are communicative, collaboration-oriented, and skilled at building trust. You thrive in a changing environment and contribute new ideas and solutions that develop the business. You do not need previous management experience, but you have natural leadership qualities where you inspire, influence, and make things happen.\nWe believe you have:\n\nexperience working with airport operations\n\n\nexperience with process management and quality work\n\n\nexperience coordinating, implementing, or developing processes and working methods\n\n\nstrong communication skills in Swedish and English, both spoken and written\n\n\nIt is advantageous if you have Ground Handling experience.\n\nWhat do we offer you? With us, you will have a key role in an operation where safety, quality, and service are in focus. You will be an important link between the airport and our customers and have the opportunity to influence both working methods and service quality. We offer a developmentally challenging role with significant responsibility, engaged colleagues, and excellent opportunities to contribute to an efficient and customer-focused Ground Handling operation.\nIf you have questions about the position, please contact Cecilia Henriksson, cecilia.henriksson@swedavia.se.\nThe deadline for applications is October 11th. Selection is ongoing and the position may close earlier, so don't hesitate to apply today!\n What is it like to work at Swedavia? Our focus is to enable sustainable travel and encourage innovative thinking to create a welcoming, safe, and inclusive work community where you can grow and make a real difference \u2013 read more here! Work with us | About Swedavia\nFor an objective and fair recruitment process, we use occupational psychological tests as part of the selection process.\nSince airports are security-sensitive operations, all candidates who advance in the recruitment process undergo a background check. Before employment, a security clearance is also conducted in accordance with the Swedish Transport Agency's rules on aviation security and the Security Protection Act. Swedavia is also a drug-free workplace with zero tolerance for drugs. Drug testing is conducted before employment and occurs randomly during employment.","language":"sv","is_translated":true,"title_original":"Verksamhetsspecialist inom Ground Handling till Visby Airport","description_original":"Som Verksamhetsspecialist Ground Handling p\u00e5 Visby Airport har du en nyckelroll i att s\u00e4kerst\u00e4lla en h\u00f6g kvalitet i v\u00e5r leverans och fungerar som flygplatsens fr\u00e4msta kontaktperson mot v\u00e5ra flygbolagskunder. Rollen kombinerar verksamhetsutveckling, kvalitetsarbete och n\u00e4ra kundsamverkan.\n Vad inneb\u00e4r rollen? Du \u00e4r lokalt ansvarig f\u00f6r Ground Handling-fr\u00e5gor och fungerar som flygplatsens huvudsakliga samtalspart mot v\u00e5ra flygbolag. En viktig del av rollen \u00e4r att f\u00f6lja upp v\u00e5r leverans, hantera avvikelser och tillsammans med kunderna arbeta f\u00f6r st\u00e4ndiga f\u00f6rb\u00e4ttringar. Du ansvarar f\u00f6r att s\u00e4kerst\u00e4lla att v\u00e5ra processer \u00e4r effektiva, uppfyller myndighetskrav och skapar v\u00e4rde f\u00f6r b\u00e5de verksamheten och v\u00e5ra kunder.\nI ditt uppdrag ing\u00e5r bland annat:\n\natt samordna implementering och uppf\u00f6ljning av nya och befintliga kunder\n\n\nuppr\u00e4tta, implementera och f\u00f6lja upp SGHA (Standard Ground Handling Agreement) och SLA (Service Level Agreement)\n\n\nanalysera processer, identifiera f\u00f6rb\u00e4ttringsomr\u00e5den och s\u00e4kerst\u00e4lla aktuella rutiner\n\n\nplanera och genomf\u00f6ra egenkontroller, revisioner samt f\u00f6lja upp trender och resultat inom Ground Handling\n\n\ndelta i kvalitetsm\u00f6ten med flygbolag och relevanta forum inom verksamheten\n\n\nVem \u00e4r du? Du \u00e4r en initiativtagande och strukturerad person som gillar att driva utveckling och skapa resultat tillsammans med andra. Du har erfarenhet av att bygga och utveckla goda relationer med kunder eller andra externa samarbetspartners. Rollen inneb\u00e4r m\u00e5nga kontaktytor, vilket g\u00f6r att du \u00e4r kommunikativ, samarbetsinriktad och bra p\u00e5 att skapa f\u00f6rtroende. Du trivs i en f\u00f6r\u00e4nderlig milj\u00f6 och bidrar med nya id\u00e9er och l\u00f6sningar som utvecklar verksamheten. Du beh\u00f6ver inte ha tidigare ledarerfarenhet, men du har ett naturligt ledarskap d\u00e4r du inspirerar, p\u00e5verkar och f\u00e5r saker att h\u00e4nda.\nVi ser att du har:\n\nerfarenhet av arbete med flygplatsverksamhet\n\n\nerfarenhet av processtyrning och kvalitetsarbete\n\n\nerfarenhet av att samordna, implementera eller utveckla processer och arbetss\u00e4tt\n\n\nmycket god kommunikativ f\u00f6rm\u00e5ga p\u00e5 svenska och engelska, i b\u00e5de tal och skrift \n\n\nDet \u00e4r meriterande om du har erfarenhet av Ground Handling.\n\nVad erbjuder vi dig? Hos oss f\u00e5r du en nyckelroll i en verksamhet d\u00e4r s\u00e4kerhet, kvalitet och service st\u00e5r i fokus. Du blir en viktig l\u00e4nk mellan flygplatsen och v\u00e5ra kunder och f\u00e5r m\u00f6jlighet att p\u00e5verka b\u00e5de arbetss\u00e4tt och leveranskvalitet. Vi erbjuder en utvecklande roll med stort eget ansvar, engagerade kollegor och goda m\u00f6jligheter att bidra till en effektiv och kundorienterad Ground Handling-verksamhet. \nVid fr\u00e5gor om tj\u00e4nsten \u00e4r du v\u00e4lkommen att\u00a0kontakta Cecilia Henriksson, cecilia.henriksson@swedavia.se.\nSista ans\u00f6kningsdag \u00e4r den 11 oktober, urval sker l\u00f6pande och annonsen kan st\u00e4ngas tidigare s\u00e5 tveka inte att s\u00f6ka redan idag!\n Hur \u00e4r det att arbeta p\u00e5 Swedavia? V\u00e5rt fokus \u00e4r att m\u00f6jligg\u00f6ra h\u00e5llbart resande och uppmuntra nyt\u00e4nkande f\u00f6r att skapa en v\u00e4lkomnande, trygg och inkluderande arbetsgemenskap d\u00e4r du kan v\u00e4xa och g\u00f6ra verklig skillnad \u2013 l\u00e4s mer h\u00e4r! Jobba hos oss | Om Swedavia\u00a0\nF\u00f6r en objektiv och r\u00e4ttvis rekrytering anv\u00e4nder vi arbetspsykologiska tester som en del av urvalsprocessen.\nD\u00e5 flygplatser \u00e4r s\u00e4kerhetsk\u00e4nslig verksamhet genomg\u00e5r samtliga kandidater som g\u00e5r vidare i rekryteringsprocessen en bakgrundskontroll. Innan anst\u00e4llning sker \u00e4ven en s\u00e4kerhetspr\u00f6vning i enlighet med Transportstyrelsens regler om luftfartsskydd samt S\u00e4kerhetsskyddslagen. Swedavia \u00e4r \u00e4ven en drogfri arbetsplats med nolltolerans mot droger. Drogtester genomf\u00f6rs f\u00f6re anst\u00e4llning och sker slumpm\u00e4ssigt under anst\u00e4llningen.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Visby flygplats","full_address":null,"city":"Visby","country":"SE","latitude":57.660980187697,"longitude":18.338726935998},"metadata":{"region":"Gotlands l\u00e4n","duration":"Tills vidare","employer":"Swedavia AB","postcode":"62141","positions":1,"profession":"Verksamhetsutvecklare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.swedavia.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Swedavia AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":0,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"cecilia.henriksson@swedavia.se","images":[],"published_at":"2026-09-18T14:12:01+00:00","expires_at":"2026-10-11T23:59:59+00:00","created_at":"2026-09-19T03:25:50+00:00","updated_at":"2026-09-19T03:46:24+00:00"}}