{"data":{"id":151188,"slug":"vi-soker-dig-med-vardbakgrund-som-brinner-for-service-och-telefoni","type":"job","title":"We're Looking for You with a Healthcare Background Who is Passionate About Service and Phone Support","description":"Are you service-oriented, communicative, and interested in working to help customers via phone and digital solutions at a health company?\n\nDo you have the ability\u2014as part of our team\u2014to both learn new things and contribute to our continued development together?\n\nCan you maintain focus and prioritize according to shared goals and procedures even during continuous change and development, while we help our customers with booking matters?\n\nThen you might be exactly who we're looking for!\n\nAbout the RoleAt Feelgood's customer service, you will become part of a team of approximately 20 employees who handle incoming calls from Feelgood customers. Our customers can call about simple matters such as cancellations and rebookings, as well as more complex matters that require needs analysis and assessment of what we can help the customer with in our offerings and guidance to the next step.\n\nIn addition to phone calls, inquiries can also come to some extent through customers' digital ordering portal. We also use support systems to retrieve the information needed to handle inquiries. This means we work in several different systems simultaneously while maintaining customer contact, which requires very good multitasking ability. You should be able to handle periods of higher workload as the volume of incoming inquiries can vary across different periods.\n\nWe're looking for someone who is service-minded, curious, and solution-oriented. You take responsibility for your part in contributing to both satisfied customers and the team's performance and cohesion.\n\nIn customer service, we need to quickly adapt to changing customer needs and\/or internal changes, which means we have ongoing improvement and development work. For you to thrive with us, we see that you appreciate and are engaged by change and development and enjoy a fast pace. We also see that you have a strong work ethic and the ability to plan your own work. You are experienced in working in multiple systems in parallel and quickly learn new systems. You have at least 2 years of work experience and can communicate fluently in Swedish and English, both spoken and written. At minimum, you have a high school diploma.\n\nMerits include work experience in:\n\n- Customer service \/ customer support or similar roles\n\n- Occupational health, healthcare, primary care as a care provider or performer of care administration tasks\n\nScopeThis position is full-time.\n\nPractical InformationStart: By agreementWork Location: Stockholm - TelefonplanWorking Hours: Weekdays, daytime\nApplications are only received through Jobylon or Feelgood's website; no applications are accepted via email.\n\nResponsible Recruiting Manager: Katya Gr\u00f6nroos\n\nYour application must include a cover letter describing why you are applying for this position and a CV. Applications without a CV and cover letter will not be processed.\n\nInterviews and job placement occur on a rolling basis.\n\nWe may close the ad early\u2014so please submit your application before it's too late!\n\nFeelgood is Sweden's leading health company for the modern workplace. We help companies and organizations improve productivity and reduce costs by working systematically and preventively with work environment, sustainable health, leadership, employee engagement, and when needed, rehabilitation or crisis management.\n\nToday, Feelgood has over 1,000 employees who meet customers both digitally and at 155 locations throughout Sweden. In total, Feelgood's 8,000 customers employ 1.2 million employees. Feelgood was founded in 1995 and has been owned by Finnish healthcare group Terveystalo Healthcare OY since 2021.","language":"sv","is_translated":true,"title_original":"Vi s\u00f6ker dig med v\u00e5rdbakgrund som brinner f\u00f6r service och telefoni ","description_original":"\u00c4r du serviceinriktad, kommunikativ och vill arbeta med att hj\u00e4lpa kunder via telefon och digitala l\u00f6sningar i ett h\u00e4lsobolag?\n\nHar du f\u00f6rm\u00e5gan - att som del av v\u00e5rt team - b\u00e5de l\u00e4ra nytt och bidra till att vi utvecklas tillsammans? \n\nKan du \u00e4ven i kontinuerlig f\u00f6r\u00e4ndring och utveckling h\u00e5lla fokus p\u00e5- och prioritera enligt gemensamma m\u00e5l och rutiner medan vi hj\u00e4lper v\u00e5ra kunder i boknings\u00e4renden? \n\nD\u00e5 \u00e4r det kanske just dig vi s\u00f6ker!\n\nOm tj\u00e4nstenP\u00e5 Feelgoods kundservice kommer du att bli en del av ett team p\u00e5 ca 20 medarbetare som hanterar inkommande samtal fr\u00e5n Feelgoods kunder. V\u00e5ra kunder kan ringa om enklare \u00e4renden s\u00e5som av- och ombokning men \u00e4ven mer komplexa \u00e4renden som kr\u00e4ver behovsanalys och bed\u00f6mning av vad vi kan hj\u00e4lpa kunden med inom v\u00e5rt utbud och guidning vidare till n\u00e4sta steg.\n\nUt\u00f6ver telefonsamtal kan \u00e4renden \u00e4ven inkomma i viss grad via kundernas digitala best\u00e4llningsportal. Vi anv\u00e4nder \u00e4ven st\u00f6dsystem f\u00f6r att ta fram informationen som kr\u00e4vs f\u00f6r att vi ska kunna hantera \u00e4renden. Det inneb\u00e4r att vi jobbar i flera olika system samtidigt som vi har kundkontakten och detta st\u00e4ller krav p\u00e5 mycket god simultankapacitet. Du b\u00f6r kunna hantera perioder av h\u00f6gre arbetsbelastning d\u00e5 det kan variera i m\u00e4ngden av inkommande \u00e4renden olika perioder.\n\nVi s\u00f6ker dig som \u00e4r serviceminded, nyfiken och l\u00f6sningsorienterad. Du tar ansvar f\u00f6r din del i att bidra till s\u00e5v\u00e4l n\u00f6jd kund som teamets prestation och sammanh\u00e5llning.\n\nP\u00e5 kundservice beh\u00f6ver vi snabbt st\u00e4lla om vid \u00e4ndrade behov hos kund och \/ eller internt vilket inneb\u00e4r att vi l\u00f6pande har p\u00e5g\u00e5ende f\u00f6r\u00e4ndrings- och f\u00f6rb\u00e4ttringsarbeten. F\u00f6r att du ska trivas hos oss ser vi att du uppskattar och engageras av f\u00f6r\u00e4ndring och utveckling och trivs i ett h\u00f6gt tempo. Vidare ser vi att du har h\u00f6g arbetsmoral och en f\u00f6rm\u00e5ga att planera ditt eget arbete. Du \u00e4r van att arbeta i flera system paralellt och s\u00e4tter dig snabbt in i nya system. Du har minst 2 \u00e5rs arbetslivserfarenhet och kan kommunicera obehindrat p\u00e5 svenska och engelska, i b\u00e5de tal och skrift. Som minst har du en gymnasieexamen.\n\nMeriterande \u00e4r arbetslivserfarenhet inom:\n\n- Kundservice \/ kundtj\u00e4nst \/ kundsupport eller liknande roller\n\n- F\u00f6retagsh\u00e4lsov\u00e5rd, sjukv\u00e5rd, prim\u00e4rv\u00e5rd som v\u00e5rdgivare eller utf\u00f6rare av v\u00e5rdadministrativa uppgifter\n\nOmfattningTj\u00e4nsten \u00e4r p\u00e5 heltid\n\nPraktisk informationStart: Enligt \u00f6verenskommelsePlaceringsort: Stockholm - TelefonplanArbetstider: Vardagar, dagtidAns\u00f6kan sker enbart via Jobylon eller Feelgoods hemsida, inga ans\u00f6kningar tas emot via mail.\n\nAnsvarig rekryterande Chef: Katya Gr\u00f6nroos\n\nAns\u00f6kan ska inneh\u00e5lla personligt brev d\u00e4r du beskriver varf\u00f6r du s\u00f6ker just denna tj\u00e4nst samt CV. Utan CV och personligt brev kommer din ans\u00f6kan inte att behandlas.\n\nIntervjuer och tills\u00e4ttning av tj\u00e4nsten sker l\u00f6pande.\n\nVi kan komma att st\u00e4nga annonsen i f\u00f6rtid - s\u00e5 v\u00e4lkommen med att skicka in din ans\u00f6kan innan det \u00e4r f\u00f6r sent!\n\nFeelgood \u00e4r Sveriges ledande h\u00e4lsof\u00f6retag f\u00f6r det moderna arbetslivet. Vi hj\u00e4lper f\u00f6retag och organisationer att f\u00f6rb\u00e4ttra produktivitet och s\u00e4nka kostnader genom att arbeta systematiskt och f\u00f6rebyggande med arbetsmilj\u00f6, h\u00e5llbar h\u00e4lsa, ledarskap, medarbetarskap och vid behov rehabilitering eller krishantering.\n\nVi har idag drygt 1 000 medarbetare som m\u00f6ter kunderna b\u00e5de digitalt och p\u00e5 155 platser i Sverige. Totalt omfattar Feelgoods 8 000 kunder 1,2 miljoner medarbetare. Feelgood grundades 1995 och \u00e4gs sedan 2021 av den finska v\u00e5rdkoncernen Terveystalo Healthcare OY.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":null,"full_address":null,"city":"H\u00e4gersten","country":"SE","latitude":59.299058173122,"longitude":17.991702305201},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Feelgood F\u00f6retagsh\u00e4lsov\u00e5rd AB","postcode":"12626","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Katya Gr\u00f6nroos","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Feelgood F\u00f6retagsh\u00e4lsov\u00e5rd AB","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"katya.gronroos@feelgood.se","images":[],"published_at":"2026-08-06T14:43:22+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-08-15T03:23:20+00:00","updated_at":"2026-08-19T03:05:07+00:00"}}