{"data":{"id":165405,"slug":"workplace-operations-coordinator-1-years-contract","type":"job","title":"Workplace Operations Coordinator (1 Year Contract)","description":"CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Workplace Services Coordinator to join our team in Stockholm for a 1 year contract. This is a great opportunity for an experienced and enthusiastic candidate to join a global account team.\n \nRole summary\n \nThe Workplace Services Coordinator will provide essential customer service and operational coordination support across campus, serving as a key point of contact for employees and end users. This role manages fault reporting, coordinates reactive maintenance works, and ensures timely resolution of workplace issues through professional communication, excellent customer service and efficient coordination. The role also collaborates with other departments by offering valuable insights and recommendations based on CMMS data to foster a culture of continuous improvement.\n \nIn addition, the Workplace Services Coordinator is responsible for supporting campus-wide processes, ensuring that workplace instructions and procedures are consistently updated and maintained. They will handle customer inquiries via phone, email and in the CBRE CMMS tool and will conduct CMMS trend analysis, ensure data quality and identify patterns and areas for improvement. The role will also support other departments by providing analysis and recommendations to enhance overall campus operations.\n \nWhat You'll Do:\n \nCustomer service and communication\n \nAct as point of contact for customer inquiries and service requests\n\nRespond to customer queries via phone, email, and in-person with professionalism\n\nProvide timely updates to customers on the status of their requests\n\nHandle customer feedback and resolve concerns professionally\n\nEscalate complex issues to the Workplace Services Team Lead when necessary\n\nMaintain high standards of customer service and responsiveness\n\n \nFault reporting and CMMS management\n \nReceive and log fault reports via phone, email, and CMMS tool\n\nEnsure accurate categorization and prioritization of all reported issues\n\nCreate and manage work orders in the CMMS system\n\nTrack and monitor work order progress from creation to completion\n\nFollow up on outstanding work orders to ensure timely resolution\n\nMaintain data quality and accuracy in the CMMS system\n\n \nReactive works coordination\n \nCoordinate reactive maintenance works across campus\n\nSchedule and dispatch service providers and maintenance teams\n\nCommunicate with service providers to confirm attendance and completion\n\nMonitor reactive work activities to ensure timely completion\n\nCoordinate access arrangements for contractors and service teams\n\nUpdate stakeholders and\/or end users on planned reactive works and expected timelines\n\n \nService provider and stakeholder coordination\n \nLiaise with workplace operations managers and workplace operations coordinators, maintenance teams, contractors, and service providers to ensure an efficient operational delivery\n\nCoordinate with internal stakeholders on service delivery activities\n\nSeek and act on customer feedback\n\nCommunicate service disruptions and planned works to affected areas and work closely with Workplace engagement to ensure effective communication to users and visitors\n\nEnsure service providers adhere to site safety and access requirements\n\nSupport coordination of emergency responses when required\n\n \nAdministration and reporting\n \nMaintain accurate records of all service requests and work orders\n\nPrepare regular reports on fault trends and service performance\n\nTrack response times and resolution times for service requests\n\nSupport the Workplace Services Team Lead with performance metrics\n\nMaintain documentation of procedures and contact information\n\nIdentify recurring issues and suggest process improvements\n\nWorking hours and location \n \nThis position is based at the client's premises in Kista, Stockholm. This role requires onsite presence Monday to Friday, 08:00 to 17:00, or 07:00 to 16:00, depending on business needs. Occasional travel to other locations may be required.\n \n \n \nWhy CBRE\n \nWhen you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.","language":"sv","is_translated":true,"title_original":"Workplace Operations Coordinator (1 Years Contract)","description_original":"CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Workplace Services Coordinator to join our team in Stockholm for a 1 year contract. This is a great opportunity for an experienced and enthusiastic candidate to join a global account team.\n \nRole summary\n \nThe Workplace Services Coordinator will provide essential customer service and operational coordination support across campus, serving as a key point of contact for employees and end users. This role manages fault reporting, coordinates reactive maintenance works, and ensures timely resolution of workplace issues through professional communication, excellent customer service and efficient coordination. The role also collaborates with other departments by offering valuable insights and recommendations based on CMMS data to foster a culture of continuous improvement.\n \nIn addition, the Workplace Services Coordinator is responsible for supporting campus-wide processes, ensuring that workplace instructions and procedures are consistently updated and maintained. They will handle customer inquiries via phone, email and in the CBRE CMMS tool and will conduct CMMS trend analysis, ensure data quality and identify patterns and areas for improvement. The role will also support other departments by providing analysis and recommendations to enhance overall campus operations.\n \nWhat You'll Do:\n \nCustomer service and communication\n \nAct as point of contact for customer inquiries and service requests\n\nRespond to customer queries via phone, email, and in-person with professionalism\n\nProvide timely updates to customers on the status of their requests\n\nHandle customer feedback and resolve concerns professionally\n\nEscalate complex issues to the Workplace Services Team Lead when necessary\n\nMaintain high standards of customer service and responsiveness\n\n \nFault reporting and CMMS management\n \nReceive and log fault reports via phone, email, and CMMS tool\n\nEnsure accurate categorization and prioritization of all reported issues\n\nCreate and manage work orders in the CMMS system\n\nTrack and monitor work order progress from creation to completion\n\nFollow up on outstanding work orders to ensure timely resolution\n\nMaintain data quality and accuracy in the CMMS system\n\n \nReactive works coordination\n \nCoordinate reactive maintenance works across campus\n\nSchedule and dispatch service providers and maintenance teams\n\nCommunicate with service providers to confirm attendance and completion\n\nMonitor reactive work activities to ensure timely completion\n\nCoordinate access arrangements for contractors and service teams\n\nUpdate stakeholders and\/or end users on planned reactive works and expected timelines\n\n \nService provider and stakeholder coordination\n \nLiaise with workplace operations managers and workplace operations coordinators, maintenance teams, contractors, and service providers to ensure an efficient operational delivery\n\nCoordinate with internal stakeholders on service delivery activities\n\nSeek and act on customer feedback\n\nCommunicate service disruptions and planned works to affected areas and work closely with Workplace engagement to ensure effective communication to users and visitors\n\nEnsure service providers adhere to site safety and access requirements\n\nSupport coordination of emergency responses when required\n\n \nAdministration and reporting\n \nMaintain accurate records of all service requests and work orders\n\nPrepare regular reports on fault trends and service performance\n\nTrack response times and resolution times for service requests\n\nSupport the Workplace Services Team Lead with performance metrics\n\nMaintain documentation of procedures and contact information\n\nIdentify recurring issues and suggest process improvements\n\nWorking hours and location \n \nThis position is based at the client's premises in Kista, Stockholm. This role requires onsite presence Monday to Friday, 08:00 to 17:00, or 07:00 to 16:00, depending on business needs. Occasional travel to other locations may be required.\n \n \n \nWhy CBRE\n \nWhen you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Torshamnsgatan 21","full_address":null,"city":"Stockholm","country":"SE","latitude":59.404884710172,"longitude":17.955678322744},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"CBRE GWS Sweden AB","postcode":"16440","positions":1,"profession":"Administrativ assistent","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Sara Tamadon Nejad","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Stockholm ","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Sara.TamadonNejad@cbre.com","images":[],"published_at":"2026-08-20T14:26:35+00:00","expires_at":"2026-09-17T23:59:59+00:00","created_at":"2026-08-21T03:24:35+00:00","updated_at":"2026-08-21T04:01:06+00:00"}}